Kenstar — kenstar glam 35r water cooler not working

Address:Star Gaze Housing Society, Pune, Maharashtra, 411015

The kenstar glam 35r water cooler purchased on 28th april 2019.
Fan, pump remote works fine.

We could not check water sensor at the showroom.
We came home and set up everything, filled water, and turned it on.
The cooler gives low water error and turns off cooling, however the water filled to max level.

This is happening from the very first moment.
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I am facing the same problem. What should I do, since asking for service in the current scenario is not a good idea? Please tell me how to resolve this issue.

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