[Resolved] Kenstar — kenstar microwave

biswal_prasanta

from Bengaluru, Karnataka

Address:

560037

I have raised complain with kenstar, specifying the microwoven is stop heating which is in warranty. Accordingly i have received a complaint no : ban[protected] dated 22nd nov 2017.

I have made many followup with customer care, write an email as well but no action. Every time getting a response as the ticket is pending because of parts procurement. Don't understand how many days they need to resolve the issue. The service is really pathetic.

Thanks,
Prasanta

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Aug 8, 2021

Complaint marked as Resolved

Kenstar customer support has been notified about the posted complaint.

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Comments

Videocon Industries Customer Care

from Delhi, Delhi

Dear Prasanta,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Customer Support Team

Videocon Industries Customer Care

from Delhi, Delhi

Dear Prasanta,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Kenstar Customer Support Team