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[Resolved]  Kenstar — Kenstar slimline super cooler not served during warranty period

Address:500050

My cooler was under warranty period when I raised 2 primary complaints.
1. Cooler fan does not run most of the time.
2. Water level indicator was not working at all.

Both the requests were serviced separately, but to re-occur again within a span of 20 days. On raising a complaint again, the service guy after repeated calls and reminders, came after 15 days. However, the issues still persists. The service code has not been shared, but seems the ticket is closed.

And now, the product is no more under warranty. Is this warranty support the company provides?
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Aug 7, 2021
Complaint marked as Resolved 
Kenstar customer support has been notified about the posted complaint.
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4 Comments

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Comments

Dear Abhay H,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Customer Support Team
Reply
I have Kenstar double cool DX model. 50 lit capacity. But now a days it's cooling pads are damaged. I want to buy new one. I am at Satara. Maharashtra. Phone [protected].
Reply
Videocon Industries Customer Care's response, May 23, 2017
Dear Raju Ďhavale,
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Kenstar Customer Support Team
Dear Abhay H,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Kenstar Customer Support Team
Reply
Dear Raju Ďhavale,

We request you file a complaint.In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Customer Support Team
Reply

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