Kenstar — Mixer Grinder- Maxxo Pro-KMMXP75W3S-DJS

I have purchased the Mixer Grinder- MAXOO PRO-KMMXP75W3S-DJS from Raj Lakshmi Home Appliances Mysore on 06.02.2021 and i have warranty on Motor for 5 Years.
During 4 days back (8.1.2024) when switched on the mixer there was a sound and smoke and i got enquired about the issue as advised by local service people they told there may be issue in the motor. I register a complaint on same day Service request no. [protected]. But non of them turned up.
Today i have called the service center person (Raghavendra Ph. no. [protected]) and send warranty card and bill details though whats app. But i have received a message now my service request has been cancelled.