Kenstar — Mixer Grinder model Maxxo Pro- serial No. L[protected]

Address:

MYSORE T K LAYOUT

I have purchased above Mixer Grinder model Maxxo Pro-KMMXP75W3S-DJS bearing serial No. L[protected] from RAJ LAKSHMI HOME APPLIANCES, MYSORE on 06.02.2021 with a warranty for motor 5 Years.

On 05.01.2024 while plugging of he above mixer, we observed some sound and smoke, we stopped the mixer and enquired with other local service provider, as informed by them there may be issue with
So, we raised service request on 8th Jan 24. wide request no. BAN[protected] but it was cancelled on 11.01.24 without attending the request. Again we raised request on 11.01.24 vide request No. BAN[protected] but it also not attended.

Again we called customer care center on 23.01.24 and they called the Mysore service center person Raghavendra Ph; [protected] and register again complaint wide No.[protected]. But so for service engineer not turned up and also we called him many time but no response. We also called RAJ LAKSHMI HOME APPLIANCES, MYSORE ( ph. [protected]) informed the issue but them also no response.

We request you to kindly take the matter and instruct the concerned to resolve the issue immediately other wise we don't have any option to raise complaint in consumer court.
Thanks & regards Ravichandra S Ph;[protected]