AppliancesKenstar More than 3 months delay for service

[Resolved] Kenstar — More than 3 months delay for service

4 Reviews

Chennai City Corporation, Tamilnadu, India

ananths2k5 on Jul 14, 2017

The kenstar make grill maker product given for service to the authorized service centre "tekcare india pvt. Ltd." at vadapalani-chennai on[protected]. The product is not returned back even after three (3) months time, by saying the spares are not received from the company.

I do follow up on every week from 2nd week of service booking, but i getting the same message spares not received.

Kindly help me out, to get the product serviced or new replacement.

Thanks in advance,

Best regards,

Ananth, s.

Complaint marked as Resolved Jun 21, 2018

After several follow ups, got the replacement in 2nd year.

Complaint Status

[Jul 14, 2017] Kenstar customer support has been notified about the posted complaint.

Updated by ananths2k5, Aug 10, 2017
Hi,
There is no action till date[protected] on my complaint registered in this forum. Further, 100 days are crossed from the date of service booking. Kindly expedite for replacement, if the product is not rectifiable.
Regards,
Ananth, S.

Updated by ananths2k5, Oct 26, 2017
No response even after 6 months!