[Resolved] Kenstar — More than 3 months delay for service

 
4 Reviews
Chennai City Corporation, Tamilnadu, India
 ananths2k5
The kenstar make grill maker product given for service to the authorized service centre "tekcare india pvt. Ltd." at vadapalani-chennai on[protected]. The product is not returned back even after three (3) months time, by saying the spares are not received from the company.

I do follow up on every week from 2nd week of service booking, but i getting the same message spares not received.

Kindly help me out, to get the product serviced or new replacement.

Thanks in advance,

Best regards,

Ananth, s.

More than 3 months delay for service
Complaint marked as Resolved Jun 21, 2018
After several follow ups, got the replacement in 2nd year.

Complaint Status


[Jul 14, 2017] Kenstar customer support has been notified about the posted complaint.
Updated by ananths2k5, Aug 10, 2017
Hi,
There is no action till date[protected] on my complaint registered in this forum. Further, 100 days are crossed from the date of service booking. Kindly expedite for replacement, if the product is not rectifiable.
Regards,
Ananth, S.
Updated by ananths2k5, Oct 26, 2017
No response even after 6 months!
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Dear ananths2k5,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Customer Support Team
ananths2k5's [Complaint's author] reply, Jul 17, 2017
Hi,
The detail of complaint and other particulars are available in attached copy of Job Sheet in previous communication. The same can be referred, however the detail are furnished below for your ready reference:
Product & Sr. No.: GRILL MAKER & E31016380505903787
Job Sheet No. & Date: 596, 05-04-2017
Service Centre: TekCare India Pvt. Ltd., Vadapalani, CHENNAI.
Complaint: Device is not working (initially top side hot plate is not working)

Hope, the provided information are sufficient to process my complaint.

Best regards,

Ananth, S.
Dear ananths2k5,
We are sorry for the experience you had. Please write to us about your problem with your complaint ID and your registered mobile number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Kenstar Customer Support Team
Dear ananths2k5,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Kenstar Customer Support Team

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    Kenstar - More than 3 months delay for service