Kenstar — Poor Service - Microwave Oven

Address:

Chennai, Tamil Nadu

I am extremely frustrated at the poor customer service that is offered by your service agent in Chennai. My complaint ticket is CHE[protected]. This was closed even without the problem being addressed, The service agent has come and collected the board for checking the status and indicated 2 days for a response. It has now been 2 weeks and your agent is not responding and I have no idea of the status of my complaint. This is absolutely pathetic customer service and if you do not find service agents that understand customer service you will cease to exist as a successful brand. I can understand that there will be delays in getting stuff done, but what differentiates the good companies from the rest is that customer feedback loop. It does not take much to keep the customer informed or train your service agents to at least not ignore customer calls and messages. I might end up changing my Oven, one thing I do know that I will NOT but a Kenstar again and be at the mercy of this kind of customer service.