| Address: | Ken Lifestyles Pvt. Ltd. Plot No 254, Ground Floor, Udyog Vihar Phase IV, Gurugram -122015, Haryana, India |
Complaint registration number COC[protected] regarding the KENSTAR MICROWAVE OVEN
model KK20GBB050-MMZ
Date of Purchase:- 4/1/2020
Serial Number:[protected]
The other details are as follows:
Customer Type:- Customer
Call Type:- Repair
Customer Name: Jessy Mathews
Mobile Number:- [protected], [protected]
Address:- 30/708, Pazhayakalam, Thottungal, Palakkad
Area PIN code with Post office:- 678014
The Kenstar authorized service center taken away the dead PCB and front panel for repair on 21st September. They brought the partially repaired pcb after15 days and collected the full payment of Rs 1500/=. But they taken back the same for non functionality of the programs. They say that Kenstar is not supplying the spares. However they cancel the service requests without resolving issue. You may varify the the cancelled requests in the complaint history.
After repeated followup the service technician from Palakkad service center brought back the pcb and fitted with totally dead condition.
I got trouble by purchasing a Kenstar product which is not serviceable.
The Kenstar customer care forwarded Hariprasad's mobile number to contact for the resolution of the issue. He told me over phone that he has taken steps for replacement of the product as the said product is not serviceable by the company or service center. But still the issue is pending. Please note that we are unable to use the equipment since 19 th September 2021, ie more than two and a half months. Was this information helpful? | 
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