Kenstar — regarding no service after complaint launch

Address:

Thane, Maharashtra

I have launched a complaint regarding my Microwave not working on[protected] ref. no. THA[protected], contact number provided through sms is [protected] (Mr. Anwar) SVC center [protected]. Mr. Anwar (Kenstar representative) had called me in the evening (5 May 15) to know about the microwave problem and he informed me he will be visiting tomorrow (6 May 15), But he didn’t turn up that day…. Instead I received a sms through Kenstar company that my problem is solved an amount of Rs. 337.08 is paid by me. It was shocking to know that I had not paid any amount and without visiting how come my microwave problem was solved. After receiving that msg I had called Mr. Anwar and informed him the same. He said he will be visiting today itself (6 May 15) and will look into the problem. But this time also he did not visit. And every day till 9 May 15. I kept co-ordinating with him… But he gave false promises and till date (12 May 15) he has not visited to look into the problem and now he is not even responding to my calls. When I called Customer care on 11 May 15 and informed them about the entire scenario…. There was no action taken instead it was said to me you’re representative said and the status showing as complaint is closed. After this they said they will open a new complaint and will receive as msg but till today (12 May 15) I haven’t received any msg from them. After going through all this I feel you people provide pathetic service and hence forth would never wish to buy your products.