Kenstar — Service was not provided by kenstar

Sangramranjan Das

from Gurgaon, Haryana

Address:

Pudukkottai, Tamil Nadu, 622304

After repeated called lodge. My call was not attained by service pwrsonnel. My motor was not working and needs replament 'its 25 days over after my call they only assure me that when motor will come they will inform me &no stock available. Its hammpers your name that u gained in past years. I am taking lots if tension to be repaired my cooler as my place experience 40 degree in all times through out day and night. Please solve by problem at the earliest otherwise you will loose your valuable customers.

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Comments

Videocon Industries Customer Care

from Delhi, Delhi

Dear Sangramranjan Das,

We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
kenstar Online Team

Vvs narayanaya

from Nandigama, Andhra Pradesh

We have purchased cooler from Sino Vision, Kakinada, AP on 23.03.17.But within one day..cooler was burnt. We never expected this kind of product from Kenstar. Pl solve. Contact [protected] / [protected].

Videocon Industries Customer Care's response, Apr 19, 2017

Dear Vvs narayanaya,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [email protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Kenstar Online Team

Videocon Industries Customer Care's response, Apr 21, 2017

Dear Vvs narayanaya,

Kindly share your alternate no. so that our team get in touch you and may assist your concern.

Regards,
Kenstar Online Team

Ashvith

from Vijayawada, Andhra Pradesh

We have purchased a cooler on[protected]...The water pump is not working we have compiled it on 14 of this month but there is no response till now u r providing a waste service which may lead to loss your valuable costumers..Plz solve the issue it have been 1 week I have registered my complaint my contact number is [protected]..Plz solve the problem and complaint number is ..HYD[protected]

Videocon Industries Customer Care

from Delhi, Delhi

Dear Sangramranjan Das,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
kenstar Online Team

Videocon Industries Customer Care

from Delhi, Delhi

Dear Ashvith,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Kenstar Online Team

Videocon Industries Customer Care

from Delhi, Delhi

Dear Ashvith,

We hope your concern is resolved. Please write to us at [protected]@vgmail.in in case you need any assistance.

Regards,
Kenstar Customer Support Team