[Resolved]  Kent Mineral RO — Regular breakdown

Address:	201309
Website:	www.kent.co.in

Sir,
I have purchased a Kent Grand+ on 3/6/14 from Astha, Naihati a distributor of Kent. I m so much frustrated with this product that I will advise everyone please don’t use this product. They are irresponsible about their service. If at all some one come from servicing their main intention is to change the parts. The filter breaks down in a programmed fashion almost every weeks. In the last one year I had to call almost 15-20 times the service guys. They are equally irresponsive. If i just count the expenditure i have incurred will cross the actual prices of the Filter. Even within same month they wants to change the same parts. I don’t know who is to blame. The top management are just worthless, no proper service monitoring, no control over the dealers. I am attaching few of the documents to show. Even two days back service guy named Biswajeet Khanna (Mobile no-[protected]) came, took the service charge & left. Next day again same problem than he changed the Solenoid valve & charged Rs.295/-After two days same problem .Today he came & could do nothing. Now he talks about changing RO. He himself changed the RO on 7/9/15. The bill is attached herewith. For how long this suffering will continue?
But i will also ensure that the person/persons responsible for this day in & day out suffering for drinking water is punished. I will take you to the consumer court. This is your last opportunity to react.
With regards
Shibram Majhi
Indian Railway Service
Senior Materials Manager
Indian Railway
Mobile No-[protected]
Email:[protected]@gmail.com