[Resolved]  Kent RO — kent maxx uv+uf water purifier

Address:

Pune, Maharashtra, 411014

Hi team,

I had purchased an kent maxx uv+uf water purifier with serial number.
Kr[protected] on 11th nov 2017; from reliance digital phoenix mall, vimannagar, pune - 411014.

It got installed in couple of days. But before one months time it got faulty twice in first incident the relay was faulty and second time technician told that motor got faulty and he has replaced it.

I am very much afraid and dis-pointed with these faults. How come a new product get faulty twice withing first month? And what is the guarantee it will work for longer time? I do not want to keep repairing the faulty product again and again. This is definitely not an normal case that the filter gets faulty twice in first month.

So i want this product to be replaced immediately; as there must be something wrong with the filter which is causing repeated faults. And i will be in big trouble if it continues after warranty period expires.

Please look into this on priority and get this resolved or i will need to escalate this to higher management within kent. And dont ask to me to contact to reliance only because i have purchased the product from them. Even though i have purchased this from reliance but this is a kent product.

Regards
Sachin
91 [protected]