[Resolved] Kent RO — Kent pearl not working

mandira.kolkata

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560103
Website:	www.kent.co.in/Products-Water-Purifiers-RO

Hi,

I am Anirban Saha. My registered phone number is [protected]. I purchased a kent pearl machine from Marathali kent pearl InfoTech on 6th march 2016. But the system was a faulty system, I started to get problem within a month. within four months I logged several call as sytem was not working. and most of the parts including filter, SMPS, membrane has been replaced by technician. But still no solution. I logged a call again on 11th Sep 2016. But technician has come after 3days Today at my house, he could not resolve the issue and he left and said he has other call. He said he this is a faulty system.
I called several times to customer care. They committed that they will send the technician within 1 hr, they are making it on priority request etc. BUT end of the day NO RESULT. NO one has com to my house to solve the problem.
Can anyone help me?
Where should I escalate to get a help?
I have 6 family member at home, how can I survive without drinking water, is this possible for anyone to but 300 rs bislery water from outside when I have a filter? then why I purchased your brand?
Within 6 months technician has changed already all the parts of the machine. who will bear the cost once warranty will expire?
I believe this is a in build faulty system, I wat it to be replaced or I am giving it free to Kent, they can take it back. Its just like a show piece in my house without any use.
Please for god sake help me on this issue. I am really help less. and fade up by calling kent customer care. please help

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Oct 17, 2016

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2016

Kent RO Customer Care's response Dear Ms.Saha,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent

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Comments

Prranjal Shrivaastav

from Kolkata, West Bengal

Kent does not manufacture anything, they import junk from China and assemble it here and then paste their sticker on everything. My Kent Pearl RO has the same issues and the Kent technicians are the one to suggest "Stay away from Kent products". Our's is a joint family and we also have Forbes AquaGuard and another Philips Purifier which are both over 14 years old but still work without a glitch and only needs changing filters once in a while. Don't fall for Kent, it's a total waste of money and don't listen to Kent Customer Care or Service Center, they are all big time frauds. Buying Kent is showing off your idiocy to the people around you. I've never met guy who hasn't sweared on Kent, owners of Kent products are badly pissed off and Kent is surely to go bankrupt pretty soon.