[Resolved]  Kent RO — malfunctioning of purifier

Dear sri. Mahesh sir
I am a retired central government officer. I am living now at bangalore. I have purchased kent water puffier from your vender suraksha water bangalore (Supreme plus) at a price of 17500 on 16th june 2019. Next day itself it was started malfunctioning, water started overflowing. Two days after they brought another box and another machine taken from the box and replaced in my unit. It worked then then. After that they asked me to install extra filter outside. And i did it at an extra cost of rs.1200. Atfer 2 months machine stopped working. The vendor again replaced another electrical part. But 1 week after it again stopped working when informed they replaced r o membrane. Without extra cost. After two months machine stopped working when contacted they replaced r o membrane and other membranes for which technician charged 2500, but without any bill. When that was pointed out to the vendor that machine is on warranty period ; but they did not refunded the money. Again machine stopped working in december2019. They said that they will replace membrane without any charge only if take a amc at cost of rs.9000. (The invoice given by him wad postdated one 6th june 2020) they also told me to install another external carbon filter. I also did it at an extra cost of rs 1500. I also took it. But now 14 th march machine stopped. I contacted the vendor. They said they will send a technician. But nobody came after 2 days. Now i am purchasing water at extra cost.
I have spent rs 29200 on my machine on bills and another 2500 without bill making a total ofrs 31700. I purchased kent only because your brand name and trustworthy of your service.
The vendor says that our water is very hard that is why membrane are badly working. But in our appartment there are large number of water purifiers including kent. But they are working perfectly well. I may pointed that ph value of our water is below 800. Besides, my former water purifier whirlpool was working without any problem for 6 years. And i decided purchase a new one from kent because of your
Good servicing condition and brand name.
I am 67 years old central govt. Pensioner. I have no much money to spend for water. I think that the machine he brought was actually not good or somebody rejected that one
I therefore request to you look into the matter and and action taken to replace my machine. Or refund my money. I enclose herewtih all the bills supporting my purchase.
I am waiting for your gentle response on my grivence.
My address
John c l, flat no 1013, prestige ivy terraces gear school road, kaverappa layout, kadubeesanahalli, near new horizon gurukul school, bangalore, 560103.
Mob no.[protected]

Yours sincerely.
John

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— forwarded message —
From: john c l
To: [protected]@kent.co.in
Cc:
Bcc:
Date: sun, 15 mar 2020 12:41:58 +0530
Subject: my kent water purifier malfunctioning regarding.
Dear sri. Mahesh sir
I am a retired central government officer. I am living now at bangalore. I have purchased kent water puffier from your vender suraksha water bangalore (Supreme plus) at a price of 17500 on 16th june 2019. Next day itself it was started malfunctioning, water started overflowing. Two days after they brought another box and another machine taken from the box and replaced in my unit. It worked then then. After that they asked me to install extra filter outside. And i did it at an extra cost of rs.1200. Atfer 2 months machine stopped working. The vendor again replaced another electrical part. But 1 week after it again stopped working when informed they replaced r o membrane. Without extra cost. After two months machine stopped working when contacted they replaced r o membrane and other membranes for which technician charged 2500, but without any bill. When that was pointed out to the vendor that machine is on warranty period ; but they did not refunded the money. Again machine stopped working in december2019. They said that they will replace membrane without any charge only if take a amc at cost of rs.9000. (The invoice given by him wad postdated one 6th june 2020) they also told me to install another external carbon filter. I also did it at an extra cost of rs 1500. I also took it. But now 14 th march machine stopped. I contacted the vendor. They said they will send a technician. But nobody came after 2 days. Now i am purchasing water at extra cost.
I have spent rs 29200 on my machine on bills and another 2500 without bill making a total ofrs 31700. I purchased kent only because your brand name and trustworthy of your service.
The vendor says that our water is very hard that is why membrane are badly working. But in our appartment there are large number of water purifiers including kent. But they are working perfectly well. I may pointed that ph value of our water is below 800. Besides, my former water purifier whirlpool was working without any problem for 6 years. And i decided purchase a new one from kent because of your
Good servicing condition and brand name.
I am 67 years old central govt. Pensioner. I have no much money to spend for water. I think that the machine he brought was actually not good or somebody rejected that one
I therefore request to you look into the matter and and action taken to replace my machine. Or refund my money. I enclose herewtih all the bills supporting my purchase.
I am waiting for your gentle response on my grivence.
My address
John c l, flat no 1013, prestige ivy terraces gear school road, kaverappa layout, kadubeesanahalli, near new horizon gurukul school, bangalore, 560103.
Mob no.[protected]

Yours sincerely.
John