[Resolved] Kent RO — Not providing routine service
I have booked routine service 4 time but till now no one visited. I have purchased kent super star ro purifier from reliance digital on 11.08.2020. the same was installed on 17.08.2020. the product was having 1+3 years of free service. 1st year was provided by reliance without any glitch. But the same was expired on 16.08.2021. now kent is responsible for remaining 3 years. Am ready to pay for the parts but when am eligible for free service they are demanding money and are canceling all my requests as I have rejected their money demand. They are speaking rudely and harshly with family ladies. I am going for legal course of action
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Dec 1, 2021Complaint marked as Resolved
Kent RO customer support has been notified about the posted complaint.
Oct 27, 2021Kent RO Customer Care's response Dear Customer, we are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent