[Resolved] Kent RO — regarding doa

rafsdream

from Indore, Madhya Pradesh

Address:

Katihar, Bihar, 854105

Dear sir,
From the vary first day the purifier has problem if leakage and i had complain so many times and now your engineer is replacing the sensor with old and used sensor part, i want the replacement of my purifier as it has manufacturing defect. I am attaching herewith the snap and video of your old sensor which the engineer brings. If i dont get the resolution as soon as possible i will go to the consumer court. I hope you will understand my irritation.
Serial number - kr[protected]

+1 photos

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Dec 4, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Oct 27, 2017

Updated by rafsdream C/O- P.K.Sah
Railway Colony
O.T.Para
Q.no.-640/C
Near Sai Baghwan Mandir
Distt- Katihar
KATIHAR
State- Bihar

Registered mobile number-[protected]

Registered Name- Pradip Kumar Sah

Product Name - Kent Grand plus 8L Ro + Uv + Uf + Tds controller electric water purifiet

Serial number- KR[protected]

Dealer Name - Paytm

19 oct ko installation hua hai.

Uske bad se hi problem start ho gya hai.

Verified Support

Oct 28, 2017

Kent RO Customer Care's response Dear Mr.Pradip,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm regards,
Team Kent

Verified Support

Nov 01, 2017

Kent RO Customer Care's response Dear Mr.Pradip,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm regards,
Team Kent

Nov 01, 2017

Updated by rafsdream Kon bola aapko ki complain resolve ho gya hai. Abhi tak aapka koi bhi technician nhi aaya hai . Or aap bol rhe hai complain resolve ho gya hai. Verry disappointing. Still lekage problem exist.