[Resolved] Kent RO — Regarding NEW Kent Ultra UV Water Purifier - X000NJ4VVP (Machine Serial No. - KR[protected]) Installation Issue

Arindamsaha01

from Kolkata, West Bengal

Address:	743165
Website:	www.consumercomplaints.in/new_complaint

Dear Sir / Madam,

Kindly for your information i've purchase New Kent Ultra UV Water Purifier - X000NJ4VVP (Machine Serial No. - KR[protected]) Model Name - Kent Ultra, Model No. 11012 purchase through AMAZON (Invoice Number : BOM[protected] Dated 4th Apr., 2017. According company rules new product installation totally free of cost so, amazon given to me via mail kent customer care number regarding installation issue. So, i'll touch kent customer care for installation and they are vows service engineer will/definitely attend in my house within 24-48 hrs.But, when their recognized technician touch with me via phone regarding new water purifier installation, they will force me to purchase another filter/cartridge (price range 950/- to 1500/-) for new installation which unnecessary part of the new installation so, when i reluctant to purchase it, they will threat me via telephone to find out unauthorized technician with extra my pocket money regarding particular product installation.

Please resolve this issue early, without purifier water daily life very harsh to my whole family members. I'm old age people and suffer different kind of disease.

Regards,
Mr. Pratul Krishna Saha
[protected]

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Apr 7, 2017

Complaint marked as Resolved

Thanks for your prompt action. now my problem is solve.

Kent RO customer support has been notified about the posted complaint.

Verified Support

Apr 07, 2017

Kent RO Customer Care's response Dear Mr.Saha,

as per your telephonic confirmation, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

Apr 07, 2017

Updated by Arindamsaha01 Thanks for your prompt action. Now my problem is solve.