[Resolved] Kent Ro — replace with a new kent pearl r.o piece (or) return the money
Anantapur, Anantapur District, Andhra Pradesh, India
A.A. Sudhakara on Jun 22, 2018
I submit that, I am Sri A. Sudhakara resident of A.P. Housing Board Colony, Ananthapuram, Sir, I have purchased Kent WP PEARL UV RO from Reliance Retail Limited, Reliance Digital, Subhash Road, Ananthapuramu on[protected] worth Rs.18, 000-00 (Rupees Eighteen thousand). After two days we have received Kent pearl UV RO from the delivery boy. But, after having been done innumerable phone calls to Reliance Digital, after ten days a technician came to our house to install the R.O. But the technician and we observed improper loud noises from the R.O. Then he explained the complaint of the piece of R.O and also taking a video of improper working condition of the motor, he simply packed the R.O. again into the box and left our house for the further instructions from Reliance Digital. We requested Reliance Digital management to replace the complaint piece of R.O with a new one on innumerable phone calls and also by personal meeting in the Reliance Digital shop. But their reckless answer is we replace the motor of the R.O. with another motor and make it repaired.
Sir, our request is to replace with a new Kent pearl R.O Piece (or) return the money as early as possible. This our reasonable request. Because after having been expending Rs.18, 000/- we have received a complaint piece. So, it lies their responsibility to give the conditioned piece to the customer make him happy. During this period we are facing so much of mental torture and loosing mental piece by expending 18, 000/-
Further I request you sir, for the justice of replacing a conditioned new piece Kent pearl RO in the place of complaint piece as lies my right.
Thanking you Sir,
Complaint marked as Resolved Jul 27, 2018
[Jun 23, 2018] Kent RO customer support has been notified about the posted complaint.
Verified SupportKent RO Customer Care's response, Jun 25, 2018
We tried to contact you but call was not responded. Please provide your alternate contact number and machine serial number details along with complete address at email@example.com or via private message so that our team may assist you.
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