Kent RO — VERY POOR SERVICE AND NON COMPLAINCE OF COMPLAINTS

Address:

Allahabad, Uttar Pradesh

To, Management KENT, Noida, Uttar Pradesh, India My KENT RO is under AMC contract since 04th September, 2014. On 01st Feb 2015, the carbon filter burst and issue with membrane observed and complaint was lodged on 17th Jan 2015. The complaint was attended by the company on 22nd Jan 2015. The technician told us that along with carbon filter, membrane also needs to be changed even though the TDS was showing 70 on the TDS meter and could have been avoided. Even the taste quality also worst. The KENT RO as company made tall promises at the time of selling the product but when it comes to after sales service then they make their customer from pillar to post as the people working for the company are just trained to sell the product but at Customer Care had no such information of the services rendered by the company. It is very much evident from my letter to the company. 

Right now I am in a dilemma whether to get the machine in working order and pay for it and claim later or wait for your concern over the issue. It is really sad that KENT management is making money at cost of customer’s pain they do not have quality control nor does have service desk manager or escalations to improve the services. Very soon KENT will be an obsolete brand, despite they claim for good technology. Ethical Company, good product and post sales service matters for company's existence in market for long run. KENT is here to make money. But smart customers will never let their friends, relatives or anybody in society they live and come to know they are buying KENT it will be surely NO NO NO recommendation for the product KENT.
 The details for the seller from whom i purchased my RO as well as got my AMC are as follows : GLOBAL INFO SERVICES Address : 60E/2B, SP MARG, SHAKTI VIHAR COLONY (NEAR HEERA HALWAI CHAURAHA) CIVIL LINES, ALLAHABAD - 211001 Mob : (Sales)[protected], [protected] (Service) [protected], [protected] E-mail : gis.[protected]@rediffmail.com, [protected]@rediffmail.com My details are as follows : Utsav Shukla Add : 49/1 Gangotri Nagar Dandi Rewa Road Allahabad- 212108 Mob : (+91) [protected] ; [protected] E-mail - utsav.[protected]@gmail.com ; [protected]@gmail.com 
Anticipating KENT management will start concerning for their customers. Otherwise soon they will phase out.