[Resolved]  KFC India — amount debited using upi but order not placed using kfc app

I tried to place order using kfc app for solo bucket (2 pc hot & crispy with 4 chicken strips) on 24 may 2020 @ 7:56 pm for rs. 331.50/- (After rs. 50/- app discount on my order) and proceed with online payment option using upi, i paid amount using upi, following which the amount was debited from my account but i never reflected in my kfc app account neither i received any message or email for order placement.

Transaction details:

- upi reference id:[protected]
- amount debited: rs. 331.50 /-
- payment made to: yumrestaurantindia. [protected]@hdfcbank (Upi ref no[protected].

Registered personal details:

- name: lakshay dhingra
- email: [protected]@gmail.com
- contact no.: +91- [protected]

Please find attched screen shots for the amount debited containing reference id.
+2 photos
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Aug 10, 2021
Complaint marked as Resolved 
KFC India customer support has been notified about the posted complaint.
Verified Support
May 25, 2020
KFC India Customer Care's response
Hi Lakshay, please share your concern on [protected]@yum.com and we will look into it.
Complaint comments 

Comments

placed order using kfc app for wednesday strips bucket and one pepsi PET @ 1.45 pm for rs. 444.99/- and i paid amount using upi, amount was debited from my account but i never reflected in my kfc app account neither i received any message or email for order placement.

Transaction ID:[protected]
From : Iswarya Raja Gopal santhi
To : Yum restaurant India Pvt Ltd

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