| Address: | Tilak bhoomi Taliya |
I am writing to express my extreme dissatisfaction regarding an issue I encountered while placing an order through the KFC mobile application. On [insert date], I initiated a purchase through the app and completed the transaction, yet the app did not reflect the deduction from my account. However, the funds were deducted from my account statement.Upon realizing the discrepancy, I promptly contacted KFC's customer care, where I was assured that the deducted amount would be refunded within 7 working days. Regrettably, it has been more than two weeks since the promised resolution timeline, and the issue remains unresolved.This delay in rectifying the unauthorized deduction has caused inconvenience and frustration. I expect prompt attention to this matter and a swift refund of the deducted amount to my account.To expedite the resolution process, I am providing the transaction details for your reference:Date of transaction: 28/11/2023 Amount deducted: 411₹ Order ID : 6572D[protected] I kindly request immediate action to address this issue and ensure the refund is processed without further delay. Additionally, I urge KFC to review its systems to prevent such discrepancies from occurring in the future.I appreciate your prompt attention to this matter and look forward to a swift resolution.
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