KFC India — Food delivery never made for prepaid order, no refund and no apology

[email protected]

Jun 26, 2025

Address: Gurgaon, Haryana

I made online prepaid order at around 8PM on 25.06.2025 using KFC app. The order was confirmed and expected delivery time was 8.52PM.
However, the delivery time updated multiple times and last I checked was 12.52AM and then slept. But the items were never delivered.
I called KFC, Store and delivery agent but no response received. Further, no refund and no apologies from KFC.

Order No. K[protected] Date 25.06.2025
Invoice Amount Rs. 472.96
Outlet location: KFC, Sector 14, Gurgaon, Haryana

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KFC India customer support has been notified about the posted complaint.

Jun 26, 2025

Updated by [email protected] Please find images.

Jun 26, 2025

Updated by [email protected] I made online prepaid order at around 8PM on 25.06.2025 using KFC app. The order was confirmed and expected delivery time was 8.52PM.
However, the delivery time updated multiple times and last I checked was 12.52AM and then slept. But the items were never delivered.
I called KFC, Store and delivery agent but no response received. Further, no refund and no apologies from KFC.

Order No. K[protected] Date 25.06.2025
Invoice Amount Rs. 472.96
Outlet location: KFC, Sector 14, Gurgaon, Haryana