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KFC India Complaints & Reviews

www.kfc.co.in

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Updated: Feb 21, 2026

Complaints 2777

Resolved

513

Unresolved

2264

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Address: Sector 126

Website: online.kfc.co.in

Hello i placed an order online for delivery through the KFC App at 7:52PM on 26 March, 2025 from the KFC store at Gulshan Mall, Sector 128 and paid through my Phone Pay UPI Id.

Payment Deducted but order was not accepted by the KFC App,

Attached are the screen shot of payment made to KFC.

Please check this will put this on twitter also....

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Address: KFC TN KANDANCHAVADI, Plot No 396, 1st Floor, Kottivakkam, Nehru Nagar Kandanchavadi Chennai - 600041

I have ordered from KFC TN Kandanchavadi, Chennai via KFC app at 9 PM, Date-19/03/2025 (Order ID: [protected]). Estimated delivery time was 45 min. But after even 1:30 hr, no trace of my order. In order search history, when I am searching for order, no details of my order is coming. In track order option, order is being delayed for indefinite period of time and restaurant is not reachable via phone. I have paid fully 402.01 Rs. during...

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I recently had an issue with KFC through Zomato, where I received the wrong order. While they initiated a refund, I was shocked to find that reordering the same item cost more than double the original price after GST, delivery fees, and service charges.

This means that when a restaurant makes a mistake, customers end up paying much more just to get what they originally ordered. The delivery platform claims that their system is "designed this way" and refuses to offer any real solution.

This isn’t just my problem - it affects everyone who gets the wrong order. Customers shouldn’t have to bear the extra cost for a mistake they didn’t make.

KFC India customer support has been notified about the posted complaint.

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Address: Uttarakhand Dehradun

Website: online.kfc.co.in

I was ordering kfc through upi payment mode on 12 march 2025 on around 5:30pm the order was of 694rs i paid through upi but didnt received anything...

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Was trying to order via KFC app, the order wasn't confirmed but money was debited from the bank....

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Subject: Complaint Regarding Poor Quality of Zinger Pro Burger

Dear KFC Customer Support,

I hope this email finds you well. I am writing to express my disappointment with my recent order of the Zinger Pro Burger, which I frequently order through Zomato. Unfortunately, this time, the quality of the product was far below expectations.

When the burger arrived, it was not wrapped properly, and the...

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Address: KFC, Devyani International Ltd. KFC hennur Bangalore BS Suresh, SV 22 & 125 Hennur, Next to BYG, Hennur-Bagalur Main road, Kothanur Bangalore -560077

- 28th February 2025

KFC India has charged an unnecessary round off price even the total price of the purchase has a rounded value.
This is an unethical practice from KFC India.

I had bought 2 items, Popcorn Chicken Large, 1 quantity, which cost 199.04 and Classic Chicken Kris 1 quantity, which cost 134.28. Total amount of these 2 are 333.32 and the GST of 2.5% (SGST-8.34 + CGST-8.34) - 16.68.
The...

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Address: Haldia KFC Ambuja City Centre Mall

#K752A19272 is my order number.
I gave my order at 4:10pm and was waiting for 40 mins. Then when I called the store, they are telling me that there is no delivery partner, and they can't deliver the order. My only option is to pick up from the store or cancel the order. The store is so negligent that they kept me waiting for this much time and now telling me this. Please look into the matter as soon as possible. Now I am not getting...

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Address: KFC RBD CP2 Connaught Place Outer Circle

I ordered 3 items against Order N. [protected] palce around 9 pm on 15.02.25. Order was to be picked at New Delhi KFC RBD CP2 Outer Circle.
Upon reaching the store at 9.30 pm, I was told that the order was not for that store and I was asked to go to another store situated in Delhi Pahargunj.
Upon reaching Pahargunj store, I was redirected to the CP2 Outer cIrcle store. This time the CP2 Outer Circle Store gave a number...

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I am writing to formally raise a complaint regarding two unsuccessful online orders placed through the KFC app, resulting in payment debits without order confirmation or refunds.

First Incident:

Date: January 10, 2025
UPI Reference Number:[protected]
Amount Paid: ₹180.77
Despite waiting for over a month, no refund has been issued for this transaction.
Second Incident:
br...

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Address: Hyderabad, India

I visited KFC in GVK mall Panjagutta. I ordered food and they didnot provide bill and also charged me GST. I had ordered combo with chicken + french fries + drink. The order was take away. The drink was provided without lid, and they made me wait for 20 mins saying they are searching for lid and when I requested for purchase receipt the girls at the counter were calling their boss (who was away somewhere) to provide me purchase receipt and...

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Website: online.kfc.co.in

I had ordered - Wednesday Special Bucket and MEican Zinger Pro Burger on[protected] @ 8 pm . I choose the option upi for payment and paid 708.92 . But unfortunately my order was not placed and i contacted kfc inida -
[protected] and they said it will take around 14 days to get the refund.

My transaction ID is[protected]...

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Address: Bandlaguda, Hyderabad....... Plot No 10, Survey No 9/7, Hydershakote, Telangana 500091

I placed my order at 8:21 pm ist on 15th Jan and was supposed to receive the order at 9:08 pm ist, which I never received.

I called the helpline number, had to wait for 20 minutes and the call disconnected on me without even connecting to any support representative.

The Restaurant manager called me and informed that they haven't received any order from my end though I've received email and the app shows order...

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Website: www.online.kfc.co.in

I had placed an order on KFC android app and the money ₹458 was deducted via UPI. However the order was not placed and neither is it available on the app history. Kindly refund the money ASAP....

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Consumer Details:

- Name: ANEETA SUSAN SAJI
- Address: Kochayyathu SM Land Kotta P.O Karakkadu
- Phone Number: [protected]
- Email: [protected]@gmail.com

Opposite Party (Service Provider) Details:

- Name: KFC (Kentucky Fried Chicken)
- Address: KFC CHENGANNUR, kerala.

Complaint Details:

- Date of Transaction: December 25, 2024
- Time...

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Hi,
we ordered food worth of rs.562.42 on 11.12.2024, and paid it via upi (phone pay) payment, the money was debited from my account, but due to some technical issue the payment was not showing in the application. we check once our order, app is showing us to pay again. we have call to help line number, they are not even responding to our call.
Please check and provide refund immediately.
UTR NO[protected]
TRANSACTION...

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Address: Plotno 10 N Bherwaya Nagar Bedwas Airportroad

Dear KFC Support Team,

On December 11, 2024, at 3:35 PM, I placed an order via the KFC app for the Lake City Mall outlet. After adding items to my cart, I proceeded to payment and selected UPI as the payment method. I completed the transaction through the PhonePe app, and the payment was successfully processed (attached is the transaction receipt for reference).

However, despite the successful payment, the order...

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Address: KFC, Shop No 168/2 Varthur Main Road, Varthur, Gunjur Village, Bengaluru, Karnataka 560087

Order # K375K63785 amounting to Rs 226.96 was not delivered on[protected]. The order was expected between 11:50 am - 12 pm but it never arrived. Details are attached.

I raised a refund request with the outlet as well as the KFC customer care. It is surprising that KFC doesn't share any email/SMS as confirmation of the customer complaint. Neither is the refund timeline acceptable. Most merchants process refunds on the same day,...

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Address: Sirsa

I order 2 veg zingers nd they said our buns are over and we can refund your money and they gave us longer instead of burgers very bad service zero rating’s out of 100...

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On 30/10/2024 order placed at KFC TN SRIPERUMBUDUR,

EXPECTED DELIVERY :- 11PM
Order ID :- [protected]
Order valve :- 573.01 RS

Sill there is no update on cancelation or refund issue.

order tracing link sent by kfc:- https://ordertrack.kfcindia.co.in/order-tracking/#!/customerOrderTrackingWebUser...⇄

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