KFC India Complaints & Reviews

I had placed an order through the KFC online app, and after a successful transaction (details attached below), the payment was deducted from my account. However, no order was placed, and it is not reflecting in my order history either.

Since then, I have been following up with your customer care team repeatedly. Every time I call, I’m given false assurances that I’ll get a callback. It’s been over a week now, and I have not received a single response or update.

My son Ishaan has placed an order at 8:59pm on 07-Apr-25 with order no. K596A34422 with expected delivery at 9:39pm. Till 11:20 it is not delivered. My son had to drive all the way from home to KFC Outlet Saket Road, Hyderabad only to be informed by the Manager that their delivery partner has picked up the order at 8:30 pm and that he has all the evidence that it is picked up. Can't understand how can he release the order 29 mins before we...

I had purchase the mill from Kfc from banglore airport. But they didn't provide the bill. But I want that bill

Date 26/03/2025
Transaction I'd [protected]
Amount rs- 1060.50

Thank you
Dhanraj Mahadik
[protected]...

Wow, what an experience! Ordered a Rice Box Meal with Smoky Grilled Chicken from Zomato, and I must say, the culinary innovation left me speechless. My rice and chicken were perfectly chilled, my fries felt like they had been stored in Antarctica, and to top it all off, my Pepsi was served steaming hot—truly, a chef’s special twist on beverages!

The best part? The restaurant is just 300 meters from my house! So, either my food took a leisurely sightseeing tour before reaching me, or Zomato has discovered a new way to defy the laws of physics.

Oh, and the Smoky Grilled Chicken? Not even packed in the signature KFC red bag—because who needs proper packaging when you can just throw food in a random container? Clearly, the effort in presentation matches the effort in serving fresh food!

Of course, customer service is top-notch too—if you enjoy getting ignored! Zomato’s resolution process? “Just rate the food low.” Because who cares about customers when they can just “express their disappointment” and move on hungry?

Tried reaching out to KFC directly, and they’ve mastered the art of disappearing calls—you’ll be kept on hold for eternity, only for them to disconnect the moment it’s your turn. Truly, customer service at its peak!

A huge shoutout to Zomato and KFC for making me question my life choices. If you ever want to experience starvation after paying a hefty amount, I highly recommend this service. 10/10 would NOT recommend!

#FoodFail #ZomatoDisaster #KFCDisaster #ColdMealHotDrink #CustomerServiceFail #NeverAgain #HungryAndAngry #FrozenFries #PackagingDisaster #OverpricedAndUndercooked #KFCIndia #ZomatoIndia #NoResolutionOnlySuffering #FoodDeliveryNightmare #BurntByBrands #WhatDidIPayFor #ZeroStarsIfPossible

Hello i placed an order online for delivery through the KFC App at 7:52PM on 26 March, 2025 from the KFC store at Gulshan Mall, Sector 128 and paid through my Phone Pay UPI Id.

Payment Deducted but order was not accepted by the KFC App,

Attached are the screen shot of payment made to KFC.

Please check this will put this on twitter also.

I have ordered from KFC TN Kandanchavadi, Chennai via KFC app at 9 PM, Date-19/03/2025 (Order ID: [protected]). Estimated delivery time was 45 min. But after even 1:30 hr, no trace of my order. In order search history, when I am searching for order, no details of my order is coming. In track order option, order is being delayed for indefinite period of time and restaurant is not reachable via phone. I have paid fully 402.01 Rs. during ordering and there is no way to reach the delivery or restaurant. I want full refund and compensation.

I recently had an issue with KFC through Zomato, where I received the wrong order. While they initiated a refund, I was shocked to find that reordering the same item cost more than double the original price after GST, delivery fees, and service charges.

This means that when a restaurant makes a mistake, customers end up paying much more just to get what they originally ordered. The delivery platform claims that their system is "designed this way" and refuses to offer any real solution.

This isn’t just my problem - it affects everyone who gets the wrong order. Customers shouldn’t have to bear the extra cost for a mistake they didn’t make.

I was ordering kfc through upi payment mode on 12 march 2025 on around 5:30pm the order was of 694rs i paid through upi but didnt received anything

Was trying to order via KFC app, the order wasn't confirmed but money was debited from the bank.

Subject: Complaint Regarding Poor Quality of Zinger Pro Burger

Dear KFC Customer Support,

I hope this email finds you well. I am writing to express my disappointment with my recent order of the Zinger Pro Burger, which I frequently order through Zomato. Unfortunately, this time, the quality of the product was far below expectations.

When the burger arrived, it was not wrapped properly, and the...

- 28th February 2025

KFC India has charged an unnecessary round off price even the total price of the purchase has a rounded value.
This is an unethical practice from KFC India.

I had bought 2 items, Popcorn Chicken Large, 1 quantity, which cost 199.04 and Classic Chicken Kris 1 quantity, which cost 134.28. Total amount of these 2 are 333.32 and the GST of 2.5% (SGST-8.34 + CGST-8.34) - 16.68.
The...

#K752A19272 is my order number.
I gave my order at 4:10pm and was waiting for 40 mins. Then when I called the store, they are telling me that there is no delivery partner, and they can't deliver the order. My only option is to pick up from the store or cancel the order. The store is so negligent that they kept me waiting for this much time and now telling me this. Please look into the matter as soon as possible. Now I am not getting...

I ordered 3 items against Order N. [protected] palce around 9 pm on 15.02.25. Order was to be picked at New Delhi KFC RBD CP2 Outer Circle.
Upon reaching the store at 9.30 pm, I was told that the order was not for that store and I was asked to go to another store situated in Delhi Pahargunj.
Upon reaching Pahargunj store, I was redirected to the CP2 Outer cIrcle store. This time the CP2 Outer Circle Store gave a number...

I am writing to formally raise a complaint regarding two unsuccessful online orders placed through the KFC app, resulting in payment debits without order confirmation or refunds.

First Incident:

Date: January 10, 2025
UPI Reference Number:[protected]
Amount Paid: ₹180.77
Despite waiting for over a month, no refund has been issued for this transaction.
Second Incident:

Date: February 7, 2025
UPI Reference Number:[protected]
Amount Paid: ₹196.77
The same issue occurred today, with the payment debited, but the order was not placed.
I have attached proof of payment for both transactions for your reference. Despite patiently waiting for a refund for the first incident, there has been no resolution, and now I am facing the same issue again.

I request immediate assistance in processing refunds for both payments and an investigation to ensure that this problem does not occur again for other customers.

Looking forward to a prompt resolution.

I visited KFC in GVK mall Panjagutta. I ordered food and they didnot provide bill and also charged me GST. I had ordered combo with chicken + french fries + drink. The order was take away. The drink was provided without lid, and they made me wait for 20 mins saying they are searching for lid and when I requested for purchase receipt the girls at the counter were calling their boss (who was away somewhere) to provide me purchase receipt and...

I had ordered - Wednesday Special Bucket and MEican Zinger Pro Burger on[protected] @ 8 pm . I choose the option upi for payment and paid 708.92 . But unfortunately my order was not placed and i contacted kfc inida -
[protected] and they said it will take around 14 days to get the refund.

My transaction ID is[protected]

I placed my order at 8:21 pm ist on 15th Jan and was supposed to receive the order at 9:08 pm ist, which I never received.

I called the helpline number, had to wait for 20 minutes and the call disconnected on me without even connecting to any support representative.

The Restaurant manager called me and informed that they haven't received any order from my end though I've received email and the app shows order...

I had placed an order on KFC android app and the money ₹458 was deducted via UPI. However the order was not placed and neither is it available on the app history. Kindly refund the money ASAP....

Consumer Details:

- Name: ANEETA SUSAN SAJI
- Address: Kochayyathu SM Land Kotta P.O Karakkadu
- Phone Number: [protected]
- Email: [protected]@gmail.com

Opposite Party (Service Provider) Details:

- Name: KFC (Kentucky Fried Chicken)
- Address: KFC CHENGANNUR, kerala.

Complaint Details:

- Date of Transaction: December 25, 2024
- Time of Transaction: 8:22 pm
- Order Number: 42956
- Total Amount Paid: 904.20

Nature of Complaint:

I, ANEETA SUSAN SAJI, filed this complaint against KFC (Kentucky Fried Chicken, CHENGANNUR, kerala ) for deficiency in service, causing mental agony, and financial loss.

On December 25, 2024, I placed an order through the KFC app for Christmas dinner, expecting timely delivery. However, despite waiting for an extended period, the order was not delivered. The lack of communication and updates from KFC caused significant inconvenience, particularly as we had guests waiting for dinner, including elderly individuals.

Relief Sought:

I request the Hon'ble Consumer Court to direct KFC to:

1. Refund the total amount paid for the order, i.e., Rs 904.20.
2. Pay compensation for mental agony and financial loss, totaling [3000].
3. Pay costs of this complaint.
4. Refund should be done through the given Account address. Account no:[protected]
IFSC code:CNRB0001378
Bank: Canara Bank Aranmula

I have attached supporting documents, including the order receipt, payment proof, and screenshots of the KFC app showing the order status.

I, Aneeta Susan Saji, hereby verify that the contents of this complaint are true and correct to the best of my knowledge and belief.

Date: 25/12/2024

Hi,
we ordered food worth of rs.562.42 on 11.12.2024, and paid it via upi (phone pay) payment, the money was debited from my account, but due to some technical issue the payment was not showing in the application. we check once our order, app is showing us to pay again. we have call to help line number, they are not even responding to our call.
Please check and provide refund immediately.
UTR NO[protected]
TRANSACTION...