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KFC India Complaints & Reviews

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Updated: Oct 25, 2025
Complaints 2733
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508
Unresolved
2225
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KFC India reviews & complaints page 3

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A
Albin Chandi
May 2, 2024
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Forced to cancel order after it was delivered extremely late. No refund has been processed.

Address: KFC Raj Nagar Extension

Hello i placed an order online for delivery through the KFC app at 8:00 PM on 1st May, 2024 from the KFC store at Raj Nagar Extension and paid through GPAY
The Order Number was K455A03637 and it was for Wednesday special 12 strips +4 dips . The amount paid upfront was INR 407 .
Now kindly understand my situation, I live in a hostel where the curfew is 11:00. We are not allowed to receive food inside the gate after that period...
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jimlydeep
Apr 30, 2024
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Address: Cooch Behar

Visited KFC Cooch Behar on 27th April 2024 at approximately 9-11 PM to order something as Take Away. Interestingly in this sweltering heat the AC's were off and it was like a Mosquito park, it was literally filled up with few hundreds of mosquitos buzzing everywhere and one couldn't sit still for a moment. When the personnel was asked by me why the AC's were off he pipped that they were on and a second later on realizing the truth he switched them on though at that time thetebwere at least 20 to 25 customers dining in and more coming in.
Hyguenic environment is expected in KFC definitely but that was what was/is lacking. Needs serious supervision.
KFC India customer support has been notified about the posted complaint.
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    L
    Liza1111
    Apr 29, 2024
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    Request for refund due to unsuccessful transaction

    I have ordered food from kfc online dated 29 April. My money got deducted but the order was not placed. I have yet not received any update for my refund. Please refund my money. The order amount was 1042.99 indian rupees....
    +1 photos
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    R
    Rakeshvaddi
    from Visakhapatnam, Andhra Pradesh
    Apr 18, 2024
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    UPI payment issue

    Address: banglore
    Website: KFC

    Hi i am rakesh vaddi i made an order on kfc app i placed in cart i went to payment section when i seceted upi option it dirctly switched to paytm and i successfully completed my payment in paytm while payment the payment mode went to some third party merchant account my amount was deducted after completion of payment order didnt generated and it shoed like something went wrong order didnt generated and it went to fresh page i verified in...
    +1 photos
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    N
    nileshnacharya1975
    from Trivandrum, Kerala
    Apr 16, 2024
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    Store experience at KFC, Adoor, Pathanamthitta

    Address: Adoor, Pathanamthita

    Following are the complaints regarding my store, which I experienced on all my 3 visits:
    1. Cleanliness: Store looks very dirty and unorganized. (Photo was taken as a proof)
    2. Customer service: The executive at the counter was very rude. Our order was supposed to be delivered in 7 mins and it was delayed by more than 20 mins. The executive did not properly respond and was very evidently rude at his beahvior. (Photo was taken...
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    A
    Avinash_12
    from Hyderabad, Andhra Pradesh
    Apr 6, 2024
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    Order was not placed

    Address: H.NO.8-148/A/G-2,S.M.ENCLAVE,PRASOONA NAGAR

    Hi, My name is Avinash. This incident occurred on 6th April 2024 in Chinthal, Hyderabad.

    I've placed my order via KFC and I paid via UPI and I went back to check on order status but it is showing as no orders were placed, I even tried to call the restaurant but all I got was a automated message saying we will connect to operator but the operator was never connected.

    Please look into the issue and refund my money...
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    R
    Ren7
    Apr 6, 2024
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    I placed a order in the KFC app today. I paid for it using Paytm option in the payment method.
    The amount (rs352) was deducted but the order was not placed
    I once again placed order and had to pay in cash
    +1 photos
    KFC India customer support has been notified about the posted complaint.
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      B
      Biswas Pradhan
      Apr 3, 2024
      Apr 25, 2024
      This thread was updated on Apr 25, 2024
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      I placed an order for KFC online, but due to technical issues, it was delivered to the wrong address, despite providing the correct one. The payment of 1778 was deducted from my bank account. I promptly called KFC to cancel the order since the address was incorrect. They assured me the order was canceled and that the deducted amount would be refunded within a few days. However, it's been over four days, and I still haven't received the refund. Please help me to refund the amount.
      Kindly help.
      +1 photos
      KFC India customer support has been notified about the posted complaint.
      Apr 25, 2024
      Updated by Biswas Pradhan       It's been more than 25 days no response from KFC team. Even after enquiring about my problem no response from the team about my refund.
      Kindly help.
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        T
        Tinju Philip
        from Trivandrum, Kerala
        Mar 27, 2024
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        Address: KFC Kawodiar

        I brought chicken online.
        Order No K360K12104
        Chicken within the burger and chicken wings were very hard and stale
        +4 photos
        KFC India customer support has been notified about the posted complaint.
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          P
          Pranat
          from Gorakhpur, Uttar Pradesh
          Mar 27, 2024
          Mar 27, 2024
          This thread was updated on Mar 27, 2024
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          +[protected] is the whatsapp number from where I got the message
          +1 videos
          KFC India customer support has been notified about the posted complaint.
          Mar 27, 2024
          Updated by Pranat           sorry not kfc india he was saying KBC india
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            L
            LReddy13
            from CHITTOOR, Andhra Pradesh
            Mar 27, 2024
            May 9, 2024
            This thread was updated on May 9, 2024
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            Address: IRALA CROSS ROAD

            I have tried to place the order today (27/03/2024). while making the payment, i have choosen UPI mode and it redirected me to some other page. My amount got debited but my order is not confirmed. When i came back and checked it, place order button is grayed out. attached the screenshots.
            KFC India customer support has been notified about the posted complaint.
            View replies
            Have u get your refund??

            Amount debited but order not placed - chittoor kfc - Comment #4145451 - Image #0
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              C
              Cnsmer2345
              from Kolkata, West Bengal
              Mar 27, 2024
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              After several complaints through Swiggy and even on KFC's social media, I have not been refunded for the missing item. This is not the first time this has happened and is illegal because according to consumer laws, the restaurant has failed to deliver the item I have already paid for.
              KFC India customer support has been notified about the posted complaint.
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                P
                Psychea14
                from Dibrugarh, Assam
                Mar 10, 2024
                Mar 13, 2024
                This thread was updated on Mar 13, 2024
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                Resolved

                Money debited in Assam order not placed

                I made an order from Dibrugarh, Assam outlet today online and made a payment by Google pay to KFC. The amount got deducted but the order was not placed it seems. Please initiate the refund process asap. The amount was ₹1138.25...
                +1 photos
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                A
                Amalajiji
                Feb 27, 2024
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                Address: Thuraipakkam, Chennai

                On 24 February 2024, I placed an order for Rs. 298. It was at processing state for long and then paid. But I didn't received my food. Kindly refund my money back.
                +1 photos
                KFC India customer support has been notified about the posted complaint.
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                  F
                  fcastelino
                  from Bhubaneswar, Odisha
                  Feb 26, 2024
                  Mar 14, 2024
                  This thread was updated on Mar 14, 2024
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                  Website: online.kfc.co.in

                  There is no feedback link to avail 10% discount as per the invoice.
                  KFC India customer support has been notified about the posted complaint.
                  Mar 14, 2024
                  Updated by fcastelino                   No feedback has been received. Is someone working on resolving this?
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                    D
                    debarshimit
                    from GUWAHATI, Assam
                    Feb 20, 2024
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                    Address: Kfc PaltanBazar Guwahati, Assam

                    Order of Rs 1719 was paid through UPI but they denied my meal, citing that payment was not confirmed. They kept me waiting for 30 mins and later asked me to raise a complaint aginst kfc online if I want to, they cannot help.

                    Till date, refund not processed and no update of refund yet.
                    KFC India customer support has been notified about the posted complaint.
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                      G
                      Giridhar Mahadik
                      Feb 19, 2024
                      May 2, 2024
                      This thread was updated on May 2, 2024
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                      Address: Mumbai

                      Good evening
                      I placed an order on kfc application from my registered number [protected] at kfc store mumbai.
                      I paid via paytm mode here payment debited but order not placed.
                      Attaching screenshot for your reference.
                      Please look into it and make the refund as soon as possible.
                      Payment debited from account but order was not placed.
                      Please help me to resolve the issue and help me to get refund
                      My contact number is [protected]
                      +1 photos
                      KFC India customer support has been notified about the posted complaint.
                      May 02, 2024
                      Updated by Giridhar Mahadik                       I have not received any update as well as refund amount.
                      I have registered my complaint on 16th February however there is no response till date.
                      Kindly let me know the status when it will get resolved or it will not be resolved.
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                        N
                        NIVIN P V
                        Feb 17, 2024
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                        Address: KFC, Y MALL, Thriprayar P O, Thrissur DT

                        I had ordered for KFC chicken on 17/01/2024 and paid Rs 772.95 through Gpay. The amount was debited from my account but not credited to sellers account as they say. So I had to pay the amount again through debit card transaction. Because of this I had paid the double amount for the food.

                        The manager told me that the amount will be returned within 14 days.
                        Its been 1 month and there is no return payment received yet. I have complained about the same more than two times but there is no reply from KFC side. Please urgently look into the matter.

                        UPI transaction ID :[protected]
                        To: K432 Kfc Ymall
                        +1 photos
                        KFC India customer support has been notified about the posted complaint.
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                          Keshav R Poojary
                          Feb 8, 2024
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                          Address: 3rd Phase, BDA Colony, Domlur Village, Domlur, Bengaluru, Karnataka

                          I have ordered at and the amount was debited and the order has not placed what is this worst now all customers care executive at KFC isn't picking calls
                          KFC India customer support has been notified about the posted complaint.
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                            S
                            SachinShah0046
                            Jan 26, 2024
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                            Address: KFC The Capital Mall, Nallasopara East - 401203

                            Today 26/01/24 we have visited to KFC The capital Mall at Nallasopara East location in Mumbai, we have order KFC Chicken Longer with invoice no [protected] and check no 15820 by 20:59:48, after receiving our order we found a big plastic inside our burger which is fried inside the burger.
                            This KFC franchise belongs to Sapphire Foods India Ltd with the GSTIN 27AANCS5595A1Z1 and FSSAI : [protected]
                            KFC India customer support has been notified about the posted complaint.
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