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KFC India Complaints & Reviews

www.kfc.co.in

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Updated: Jul 9, 2026

Complaints 2787

Resolved

513

Unresolved

2274

So far, so good. KFC India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope KFC India will keep up the work and continue to help more customers with their concerns even better 🤝

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KFC India reviews & complaints page 3

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Address: Haldia KFC Ambuja City Centre Mall

#K752A19272 is my order number.
I gave my order at 4:10pm and was waiting for 40 mins. Then when I called the store, they are telling me that there is no delivery partner, and they can't deliver the order. My only option is to pick up from the store or cancel the order. The store is so negligent that they kept me waiting for this much time and now telling me this. Please look into the matter as soon as possible. Now I am not getting...

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Address: KFC RBD CP2 Connaught Place Outer Circle

I ordered 3 items against Order N. [protected] palce around 9 pm on 15.02.25. Order was to be picked at New Delhi KFC RBD CP2 Outer Circle.
Upon reaching the store at 9.30 pm, I was told that the order was not for that store and I was asked to go to another store situated in Delhi Pahargunj.
Upon reaching Pahargunj store, I was redirected to the CP2 Outer cIrcle store. This time the CP2 Outer Circle Store gave a number...

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Address: Hyderabad, India

I visited KFC in GVK mall Panjagutta. I ordered food and they didnot provide bill and also charged me GST. I had ordered combo with chicken + french fries + drink. The order was take away. The drink was provided without lid, and they made me wait for 20 mins saying they are searching for lid and when I requested for purchase receipt the girls at the counter were calling their boss (who was away somewhere) to provide me purchase receipt and...

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Address: Bandlaguda, Hyderabad....... Plot No 10, Survey No 9/7, Hydershakote, Telangana 500091

I placed my order at 8:21 pm ist on 15th Jan and was supposed to receive the order at 9:08 pm ist, which I never received.

I called the helpline number, had to wait for 20 minutes and the call disconnected on me without even connecting to any support representative.

The Restaurant manager called me and informed that they haven't received any order from my end though I've received email and the app shows order...

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Website: www.online.kfc.co.in

I had placed an order on KFC android app and the money ₹458 was deducted via UPI. However the order was not placed and neither is it available on the app history. Kindly refund the money ASAP....

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Hi,
we ordered food worth of rs.562.42 on 11.12.2024, and paid it via upi (phone pay) payment, the money was debited from my account, but due to some technical issue the payment was not showing in the application. we check once our order, app is showing us to pay again. we have call to help line number, they are not even responding to our call.
Please check and provide refund immediately.
UTR NO[protected]
TRANSACTION...

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Address: Plotno 10 N Bherwaya Nagar Bedwas Airportroad

Dear KFC Support Team,

On December 11, 2024, at 3:35 PM, I placed an order via the KFC app for the Lake City Mall outlet. After adding items to my cart, I proceeded to payment and selected UPI as the payment method. I completed the transaction through the PhonePe app, and the payment was successfully processed (attached is the transaction receipt for reference).

However, despite the successful payment, the order...

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Address: KFC, Shop No 168/2 Varthur Main Road, Varthur, Gunjur Village, Bengaluru, Karnataka 560087

Order # K375K63785 amounting to Rs 226.96 was not delivered on[protected]. The order was expected between 11:50 am - 12 pm but it never arrived. Details are attached.

I raised a refund request with the outlet as well as the KFC customer care. It is surprising that KFC doesn't share any email/SMS as confirmation of the customer complaint. Neither is the refund timeline acceptable. Most merchants process refunds on the same day,...

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On 30/10/2024 order placed at KFC TN SRIPERUMBUDUR,

EXPECTED DELIVERY :- 11PM
Order ID :- [protected]
Order valve :- 573.01 RS

Sill there is no update on cancelation or refund issue.

order tracing link sent by kfc:- https://ordertrack.kfcindia.co.in/order-tracking/#!/customerOrderTrackingWebUser...⇄

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Address: Ayapakkam

I ordered Classic Chicken Roll 3 items at 13/09/2024 at 8.40pm, after I canceled my order within 5 min, but I can't get my refund still, customer care side said 7 working days in I canceled my order day but almost completed 2 weeks please help me with that, thank you, my order id is - [protected], I attached with this booking receipt also.my email id is [protected]@gmail.com,

order from - KFC Chennai - TN Ayapakkam KFC...

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My kfc order #k102k60846 is placed around 8:30 pm through the kfc app.. It ensure that food will deliver around 9:12 pm but it is not delivered until 11.. I contact 2 times kfc customer care number in between.. Around 11 :17 i received a message that due to unavoidable reasons the order is cancelled.. I ask to improve such scenario by inform me with in 30 minutes so i can make alternative arrangements.. Today i spoil my all dinner plan...

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Address: KFC MUMBAI

I made an order from the KFC app on 15 May, I made the payment via Paytm for total amount of ₹1013, the payment was successfully made but when I went back to the app, it showed that there was no order been placed so I called the helpline number regarding the issue, they said they will file a complaint and I will receive my refund within 4 to 7 days but now it’s already been 10 days and I haven’t received my refund yet. so I called the...

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Address: No 89/2B, Madavilagam Nazarethpattai, PN 46, Chennai Bangalore Hwy, Ponnamalle, Tiruvallur, Tamil Nadu 600124

Website: online.kfc.co.in/payment-status-check

I placed an order for Dine-in on official KFC website today at 4.30PM to my nearest KFC store (i.e., No 89/2B, Madavilagam Nazarethpattai, PN 46, Chennai Bangalore Hwy, Ponnamalle, Tiruvallur, Tamil Nadu 600124) It took me to payment gateway along with my personal details, it requested me to pay the final amount of Rs. 479.01/- and I paid the amount on my UPI (Google Pay), then I was directed to a page where it said "Confirming your order....

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Address: FCC2F17, CPD 48, 2nd Floor, Pacific Mall, NH-19, near Jasola Apollo Metro Station, Sarita Vihar, New Delhi, Delhi 110044

Website: online.kfc.co.in

I Went to KFC FCC2F17, CPD 48, 2nd Floor, Pacific Mall, Mathura Road Sarita Vihar New Delhi - 110044 on 26 April 2024. I ordered my food through kfc app for pick up at 8:30 PM (UPI Ref No:[protected]. My money from the bank got deducted but order was not placed on the store.
I spoke to the store employee (Mr. Dinesh), He answered me that it is showing "payment failed" on their server and the money would be returned back to the account...

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Address: KFC Raj Nagar Extension

Hello i placed an order online for delivery through the KFC app at 8:00 PM on 1st May, 2024 from the KFC store at Raj Nagar Extension and paid through GPAY
The Order Number was K455A03637 and it was for Wednesday special 12 strips +4 dips . The amount paid upfront was INR 407 .
Now kindly understand my situation, I live in a hostel where the curfew is 11:00. We are not allowed to receive food inside the gate after that period...

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Address: banglore

Website: KFC

Hi i am rakesh vaddi i made an order on kfc app i placed in cart i went to payment section when i seceted upi option it dirctly switched to paytm and i successfully completed my payment in paytm while payment the payment mode went to some third party merchant account my amount was deducted after completion of payment order didnt generated and it shoed like something went wrong order didnt generated and it went to fresh page i verified in...

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Address: Adoor, Pathanamthita

Following are the complaints regarding my store, which I experienced on all my 3 visits:
1. Cleanliness: Store looks very dirty and unorganized. (Photo was taken as a proof)
2. Customer service: The executive at the counter was very rude. Our order was supposed to be delivered in 7 mins and it was delayed by more than 20 mins. The executive did not properly respond and was very evidently rude at his beahvior. (Photo was taken...

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I made an order from Dibrugarh, Assam outlet today online and made a payment by Google pay to KFC. The amount got deducted but the order was not placed it seems. Please initiate the refund process asap. The amount was ₹1138.25...

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Address: Vadodara

Website: online.kfc.co.in

I have ordered food from kfc online dated[protected] . My money got deducted but the order was not placed. I have yet not received any update for my refund. Please refund my money. The order amount was 1042.99 indian rupees....

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Address: KFC TC Palya Outlet Bangalore

Dear KFC Customer Service,

Trust you and your family are in good health.
I am writing to express my dissatisfaction with my recent order from KFC TC Palya. Unfortunately, my experience was less than satisfactory due to two main issues:

Less Quantity: The quantity of the items received did not match what was specified in my order and I was receiving in my previous orders. I noticed a significant shortfall,...

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