[Resolved] KFC India — happay failed online transactions in kfc app - cash deducted but order not placed

Prasxav

Mar 4, 2020

Address: 603103

I faced failed transactions (Due to error) over kfc app which was initiated on 14th feb 2020. Attached the payment error message.

The amount was deducted but order was not confirmed, i again ordered and again the payment was deducted and order was not confirmed.

Totally three times the amount was deducted from my hdfc happay food card.

Order total: inr 601.50 + 601.50 + 601.50 = 1804.50/-

I'm waiting for more than 15days but no updates and even no proper response from refunds team after multiple follow-ups.

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Apr 7, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.