KFC India Complaints & Reviews

Address: Mamcy Mall Thangheiband Lourung Leikai, Imphal, Manipur 795001, Imphal East, Manipur, 795001

While i was trying to order a snacks from official kfc android app for amount of ₹181.49 after applying coupon, the payment didn't goes well after inserting otp for payment. Money got deducted from my sbi account but order was unsuccessful. My nearest kfc is located at (Mamcy mall thangheiband lourung leikai, imphal, manipur 795001) happened on 13 feb 2020.
By debit card
Transaction id is (By debit card sbipg rt[protected]kfc mumbai)

May 5, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on [protected]@yum.com and we will look into it.

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Pinka_94

Feb 17, 2020

Feb 14, 2020 - ordered throught kfc app, proceeded to payment page, made an online payment, money got deducted but order was not registered in the app. Says no previous/ recent orders. Order amount - Rs.881.49, time- 9:24PM. Please do the needful and return my amount asap.

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KFC India Customer Care's response, Feb 18, 2020

Verified Support

Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: 18,haritha mansion, 641004

Website: online.kfc.co.in

On 9 feb 2020 at around 6pm, i ordered rice bowl and large popcorn for rs 457.50.After completing the payment, the order is yet to be registered.Till now, no order has been registered.I want my money back.This is so frustrating form from customer, they really need to improve their app and service.its horrible.If anyone can help me, i would be very grateful .

Mar 14, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Feb 09, 2020

Updated by lalnunzira nothings has been done yet

Verified Support

Feb 11, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Durai U

Feb 14, 2020

I am paid .. 820/- case on online delivery but amount is dept KFC account but my order is canceled amount not refund so itâ€™s my problem please refund my amount

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Address: 600097

I've ordered through the kfc app on 04/02/2020 ..using by debit card.. Money got deducted but the order has been cancelled..they said refund has been initiated.But it's been a week since i didn't receive my money. It is really pathetic that you've deducted money without giving any service.They are taking too long to refund. I'm literally disappointed by the act of kfc. I want them to take the necessary actions quickly. Make the refund asap.

Mar 14, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Address: Wtp malviya nagar jaipur, Jaipur, Rajasthan, 302012

Good evening
I placed an order on kfc application from my registered number [protected] at kfc store wtp jaipur.
I paid via upi mode here payment debited but order not placed.
Attaching screenshot for your reference.
Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get refundbr...

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8 Comments

Address: Burdi, nagpur, Nagpur, Maharashtra, 440010

Please provide me as much information as possible because my order is not confirmed but payment gets deducted from my account.
I've ordered my meal from kfc app and i also complete my payment. For payment i choose upi payment and after entering my upi id i follow the payment steps. Then i got a message about the money debited from my account but there is nothing about my order's conformation.
I've called kfc and they asked my number and told me that there's no order.
They told me to send a screenshot of payment to you. Please help me out!!

Mar 14, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

KFC India Customer Care's response Hi Abby, we regret the inconvenience caused. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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DRUVA Hegde

Feb 25, 2022

I order kfc today and didn't receive any order confirmation .

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Address: D-92 sector 2 noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,
On jan 29 i try ordered kfc from certified kfc app, delivery location shows (Ashok nagar metro station), sum of order is 1783.97 deducted from by hsbc credit card but order not placed, transaction # 74332740030002935650320 which is settled by yum restaurant india but till yet money not refunded by kfc, even i make complaint ashok nagar metro kfc and they are not providing tat, i hereby request to kfc please do needful and asap.

Thanks
Santosh rawat
Ph#[protected]

Mar 13, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

KFC India Customer Care's response Hi Santos, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Priyesh Dhage

Feb 14, 2020

I am place order at Baner Pune store in Maharashtra, India.

Delivery boy not giving me order quantity full, of my online order and payment,

Even reply in 2 minute about this, he say I am delivery another order, you have to wail 30 minutes

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Address: 411027

I have ordered kfc order of 385 rs through kfc app, done transaction via amazon pay. Money got deducted but order was still in cart.
I haven't received order or refund money.
Please help to get my deducted money.

I paid money to: yumrestaurantindia. [protected]@hdfcbank

Bank reference id :[protected]

Please let me know if any other details you require further

Thanks,
Kapil

Aug 7, 2021

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Feb 7, 2020

Dear Customer,

We'll look into that for you. Please provide your registered contact details and transaction details at the below given link: http://bit.ly/2aJ9wGW with the ref ID PZ[protected] in the comment box for us to track it. We'll sort this out for you.

-Anay
HDFC Bank Customer Assistance

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Address: Nellore, Andhra Pradesh, 524003

I have ordered from kfc portal on 6-feb-2020 using google pay.
Money got deducted, but order not created. Please return the money back. This is kind of stealing money without providing service. Please find the transaction details. Please correct your application also to make sure money deduct only if the order is created and to return money back in case of any issue in order creation

Otherwise kfc can make lot of money with failed transaction. Atleast application should have minimum gurantee to return money for failed transaction. Otherwise should have proper complaining system

KFC India customer support has been notified about the posted complaint.

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Address: Nellore, Andhra Pradesh, 524003

I ordered kfc on 6/02 via kfc india app, i paid through google pay as i've always done, after i authorise the payment, my money got deducted and i went back to the app but the order did not go through. The order status showed payment not done yet. Transaction id[protected]
Since i had to have dinner i ordered again through swiggy (India) and this time it went smoothly.. There is no way i could find to ask for a refund. Please help resolve the issue at the earliest as this is just unacceptable.

Mar 9, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: Chennai, Tamil Nadu, 600014

I went to express avenue kfc branch in chennai. The girl at the bill counter, laughed at us unnecessarily. She is not answering properly and everytime laughing or talking with other workers, its so annoying. I experienced the same at lulu mall kfc branch in kerala. Why your workers are doing like this. Feeling like they are discriminating by the appearance of the customers...

Mar 12, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

KFC India Customer Care's response Hi Dheepa. this should not have happened. at KFC, we make sure that our staff offers the best customer experience. Please share your feedback on http://feedback.kfc.co.in/ and we will look into IT.

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Address: Khordha, Odisha, 751007

I have ordered from the KFC app and made a purchase of 362.50 Rupees from UPI. After the payment was successful, it wasnt reflected in the app and my order was nowhere but the money was deducted. This was the worst experience. I want a refund ASAP!Hereby am attaching the payment screenshot. I have tried reaching out your customer service but it all went in vain. I want my refund as soon as possible! Look into it as soon as possible! Horrible experience with this ### app

Mar 14, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: 186, Phase II, Qualcomm E building, VK tech park,EPIP, Whitefield, Bangalore, Karnataka, 560066

This is sunil pulibandla. I ordered from kfc on 04.02.2020 which is on tuesday and paid 533rs in google pay. And the order is not confirmed after payment. I want refund of my amount. I'm providing the payment reference number of google pay in the attachments. You can contact me to my phone number [protected] and email [protected]@gmail.com. Please resolve the issue as soon as possible.

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 06, 2020

KFC India Customer Care's response Hi Sunil, this should not have happened. Please share your concern on http://feedback.kfc.co.in/and we will look into it.

Feb 07, 2020

Updated by Sunil Pulibandla Yeah sure

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Sunil Pulibandla

Feb 7, 2020

Yeah sure

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Address: Parnil Complex, R.G. Baruah Road, Kamrup Metropolitan, Assam, 781024

Very pathetic service. I had ordered from KFC, Devyani International Ltd. two burgers and two popcorn for takeaway, but have received only one popcorn. Very pissed with the service, they should learn to cross check orders before packing and giving away. I was a regular customer but now I am fed up of their awful service. Hopefully you can at least TRY to improve your service. Or at least please refund the money you cheat people by not delivering the ordered quantity.

Mar 7, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

KFC India Customer Care's response Hi Shivangi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Kurian277

Feb 7, 2020

Order placed through KFC app.. amount paid through google pay.. but amount deducted... No order placed

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KFC India Customer Care's response, Mar 30, 2020

Verified Support

Hi Kurian, this should not have happened. Please share your concern on [email protected] and we will look into it.

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Address: Dhanbad, Jharkhand

I took a takeaway from KFC on 2nd Feb 2020. My order consisted of 3 Classic Zinger Berger, Popcorn Chicken Large, 2 Dips and Dynamite Mayo. While opening the takeaway the Dynamite Mayo and 2 Dips was missing. It is not possible for me to go back to KFC and complain about this. We don't expect this to happen for a brand like KFC. It is of great inconvenience that I have to open the package and check if all the contents are there in it....

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Address: 380006

Hi actually I ordered kfc through kfc app on 2nd feb 2020, i have paid through phonepay upi, i have seen the message about amount debited from account, but as i was redirected to kfc page order is not confirmed

And i again ordered through paytm,
Please look into the issue as soon as possible and
Kindly refund the money soon. I m attaching screenshot of txn page

Mar 8, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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I placed an online order through the kfc official app on 20 january, 2020 for a takeaway order from nehru place (Epicuria) outlet for ₹399. Amount was deducted from my bank account. After around 4-5 minutes, i called the nehru place kfc outlet telling them to cancel the order as there was no option for cancelling it online. When asked about the refund, the guy assured me that there will be a refund within 7 days. But i still haven’t yet received the money back

Mar 6, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Feb 04, 2020

KFC India Customer Care's response Hi Akshat, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Shivansh Bhardwaj

Feb 3, 2020

On 26, Jan, 2020 I paid 281.50 Rs for my order but kfc app showed that we could not able to process your transaction. But amount has been debited from my account so I need my refund.

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KFC India Customer Care's response, Feb 4, 2020

Verified Support

Hi Shivansh, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Address: 715, E-3 Megh A ,Golden Park 2 ,Beturkar pada, Thane, Maharashtra, 421301

Placed an order for chicken wings, paid via google pay, money is debited but haven't received order!!!
Upi transaction id[protected]
I ordered food via kfc app in which i added food to cart then paid via upi to "yumrestaurantindia. [protected]@hdfcbank".. As soon as i entered my upi pin, money was debited from my bank account and kfc app display me that "sorry your order is not processed at this time please try again later"!!! I was totally disappointed as my money get deducted and i don't revived any refund nor money!!

Mar 2, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2020

KFC India Customer Care's response Hi Vivek, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Address: Ranga Reddy, Andhra Pradesh, 500049

I have ordered on 24th of Jan for an amount of 591.5 rs, you can see from the screenshot provided that i had to make 2 transactions for the same as the first transaction received an error(UPI transaction) which can be seen in the screenshot as well, so i made the payment using debit card which was successful, i raised a concern with my bank regarding the same and they said you claimed both the transactions, how can you claim two bills for same order, kindly refund my amount asap

BTW i tried to send my concern through your feedback service but it times out every time and wouldn't let us send feedback again. when you know your UPI payments are failing, why is it still in place to receive payments.

Mar 2, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your contact number, order ID, email ID, restaurant details, transaction ID, date, amount and mode of payment. These details will help us to escalate your concern and provide a solution at the earliest.

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Address: Kfc meenakshi mall, Bangalore, 560076

I had placed an order today 27.01.2020 through kfc app. Order no. 16686667. It was dispatched from meenakshi mall banglore. The runner contacted me to send the location. Despite sending the location i have not received my order. The payment is already done online. What the hell am i supposed to do? I paid for the food and i've not received it. I need to get a refund atleast. The driver name was given as prajwal am ([protected]). The customer care numbers are not working as well.

Feb 28, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Amith Singh Takur

Jan 30, 2020

I have ordered on 29th of Jan for an amount of 482.99 /- you can see from the screenshot provided that i had to make 2 transactions to confirm the single order plz look into this ..

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KFC India Customer Care's response, Jan 31, 2020

Verified Support

Hi Amith, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it.

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Feb 27, 2020

Complaint marked as Resolved

KFC India customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

KFC India Customer Care's response Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will resolve this ASAP.

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Udatta De

Jan 28, 2020

Yesterday at cooch behar KFC, worst experience. They charged 230 and provide worst quality food, stop making your customers fool .there was no Pepsi also

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KFC India Customer Care's response, Jan 29, 2020

Verified Support

Hi, this should not have happened. Please share your concern on http://feedback.kfc.co.in/ and we will look into it at the earliest.

KFC India Complaints & Reviews

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KFC India reviews & complaints page 84

money deducted from my sbi account but order was unsuccessful

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order not registered after payment

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I'm complaining about refund

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money deducted but order not received

I am complaining about my order which didn't get confirmed

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decline payment not refunded

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money got deducted but order not confirmed

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refund my money

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refund of my money

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annoying workers in kfc

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money deducted but order not placed and worst food

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order not confirmed after payment

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issue with the order

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did not receive an item for which I paid

I have paid 415 through kfc app by upi but order not confirmed

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order cancel, refund not received

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money is debited but haven't received any food!!!

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2 bills charged for 1 order

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order not delivered. want refund

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amount deducted 733 through icici upi order not placed

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