[Resolved]  KFC India — Money deducted for order but order doesn't placed and money not refunded

I have placed order in KFC on 12-May-21 at 11:30 Hrs and paid Rs 574.10 through debit card. Amount was deducted and i thought order was placed and waited for it for 1 hour then i checked again and order was not placed by KFC for the payment made and amount was also not refunded.

I thought that above amount will be refunded in 2-3 days and again placed order for Rs 574.10 through credit card at 12:46:18 Hrs. Amount again deducted but order was not placed and the amount also not refunded till date.

Later, i placed same order under cash on delivery and it got delivered. Paid cash.

However, i lost Rs 1148.20 and got frustrated too in the process.

I used ICICI debit and credit card for above payments.

KFC is requested to look into it and please process the refund for both the payments.