KFC India Complaints & Reviews

Hello
I made an order of 825 rd on 24/4/2021 and it showed order failed.
I called up the customer care and they advised me to mail at kfc.[protected]@sapphirefoods.in and have sent the screenshots of the payment as well. They told me I would get a refund in 3 to 5 working days but till date I havent received any refund....

My order on 07.05.2021, Friday was :
1) MIXED ZINGER DOUBLES x 3 = Rs.854.28/-
2) BIG 8 = Rs.589.52/-

Total Incl Delivery Charges = Rs.1507.74/-

This order was made to celebrate my colleague's birthday in office for lunch.This was ordered through Zomato from Indiranagar KFC Outlet .

When the ordered was delivered and about to eat one of the burger when noticed had a fried fly attached to the onion .It took everyone by shock and disgust all 3 staff dropped the intention of eating and literally threw all of the ordered items to garbage .When complained to the outlet they sent a burger as a replacement, which was totally unacceptable and didn't expect that this would be the response.I had captioned the photo of the burger with fly and video graphed the same and have it as a record.Being a regular customer and a die hard fan of KFC for a long time didn't want to publish it with media nor on google to affect the reputation of a company which I love the most when it comes to chicken.

I expected a better way of being sorry and compensated by KFC.

Awaiting a call back from KFC at the earliest .

Regards

Anthoney Stephen
(Die Hard Fan of KFC)
+91 [protected]/[protected]

The staffs are unable to understand the things ordered. They always make errors while punching the bill. There's a lack of knowledge about the whole menu. After asking multiple times also they make mistakes. The essence of hospitality is missing. We usually order a lot from KFC but every time they miss something or the other. Apart from food sometimes spoons, tissue papers, ketchups etc. are also missing.
The quality of the service is not apt being a service based forum.

I have ordered food at 7pm and I am supposed to receive food by 7:45 but I have not received till now at 9:17 pm. I’ve called to their customer care no [protected] and raised a ticket by 8:10 pm and they said I will get reply within 10 mins but no call message or email then I’ve called several times but all the calls are not responded and then I called to [protected] and at 9:05 they said order got cancelled they are refunding my money that I will receive it within 7 working days.. and they said I will get a call back within 5 to 10 mins but I didn’t receive any call till now... Me, my husband and our child waiting for food till now and no other options in this situation to go out and we starve today even before paid money to this kfc thiefs and we need to wait for another 7 working days to get the money back from this thiefs

I ordered KFC online today, the 8th May, 2021 and while the transaction for my order has been done, an amount of Rs. 771.50, my order was not placed and i was redirected to my cart. The transaction was done through google pay.

Please see to this matter as soon as possible. I have not recieved any kind of message or information regarding refund or my failed order. Would loved to hear back from the company.

My upi transaction id :[protected]

I have enclosed the necessary document.

Hi this is swathi.
I've placed an order from kfc app in month of March, mistakenly it it location of banglore, whereelse I'm in Hyderabad. delivery guy called me cancelled the order and said will be refunded...

I called many times with costumer executive many times. But couldn't complete my issue...

My order was not bought due to no rider so need repayment which I have paid

I placed an order on May 7th 2021 through the KFC app but the order was not received. The payment was done. Please refund the money. Order amount: Rs 634.

I ordered food (takeaway) on 4th May.2021 . I made payment of Rs.737 through credit card but order not placed. My money got deducted from my card. I went to the venue from where I ordered takeaway. Banner of KFC was there but some repair work was going on the premises. If repair work is going on then how KFC is taking orders. Address of restaurant :
Siramtoli Chowk, old Hazaribag road, Ranchi, Jharkand.
Please refund my money at the earliest.
Mob no - [protected]

When I placed the order and amount has been deducted from my account however, order has not been successful.
Store Address
: Ramamurthy nagar, Bengaluru
Rs.634 transferred from A/c ...3152 to:UPI/.
I called the Customer service, they said money will be refunded in 7 business days.
Kindly refund the money as soon as possible.

The chicken was packed hot that due to condensation water droplets where formed inside the box and made all the chicken inside the box wet and moist . The cold pepsi bottle was kept near the chicken box in the delivery bag and the cold water from the outside of the bottle got absorbed by the box making the chicken even more moist

I ordered food on 6th May. I made payment of rs.254 through Google pay but order not placed. My money got deducted from my account. So resolve the issue and refund my money as soon as possible. Thank you

Hi team,

I ordered food on kfc app on 23april 2021. The payment was successful but order could not be placed for unknown reasons. But I didn't get any messages regarding refund. Please process the refund amount.

I have shared the transaction pic also.

Kindly do the needful as soon as possible.It already been 14 days

Hi, i visited KFC ToliChowki near Indian Oil petrol pump, Hyderabad. I ordered for a mingles bucket and 7up. The Chicken strips and wings were over salted. I asked for a replacement for which they said al the strips and wings are of the same taste and so it will be replaced with a chicken piece (normally comes in a Chicken bucket) . I was a bit unsatisfied but agreed to it...but the given piece was uncooked. The taste was of a roadside and not of KFC authentic one. I complained again for which the lady over there put a blank face. I returned home half stomach paying full bill :(

Hi,
I am from Pune and I regularly order from KFC specially on Wednesdays.
Yesterday I had ordered for 10 pcs bucket and 12 pcs boneless.

Sorry to say for the first time in the 10 pcs bucket there were 6 leg pcs and 4 pcs breast which was not cooked upto the mark, I mean upto KFC standards. Instead of juicy it was hard to bite.
6 leg pcs was too much for us and didn't expect this from KFC.
The order was placed at Kumar Pacific Mall Pune.
Request you to kindly look into this at the earliest and advise.
Thanks & best regards
Allwyn

I (Neva, Leela Shelters Trivandrum) ordered food on kfc app on 5th may 2021. The payment was successful but order could not be placed for unknown reasons. But I didn't get any messages regarding refund. Please process the refund amount.

I ordered 3 items on 5th May. I made payment of rs.649 through Google pay but order not placed. My money got deducted from my account. So resolve the issue and refund my money as soon as possible. Thank you

I Odered in kfc app payment is done through Paytm but Order is not taken by app amount is deducted from my account

I ordered food from kfc app money got deducted from my account but the order didn't get place. Please check this. My order was worth Rs. 334

I have placed an order from KFC application.I have paid through upi mode.My money got deducted from upi mode but order is not placed.
My mobile number-[protected]
My email id-verma.[protected]@gmail.com

Please refund my money ASAP.

Please find the attached screenshot for your reference.