KFC India — no action from kfc

Address:

Bangalore, Karnataka, 560066

I placed an online order 28/07/18 via https://online.kfc.co.in. (Kfc registered customer mobile no. : [protected]) and the order reached hypercity mall, bangalore. After placing the order and making payment of rs 794.57 through my sbi credit card. I found that the order was not generated (Due to site/network error) but my amount was deducted from the bank. Hence i did not receive any food. I placed a fresh order thereafter.
It was mentioned that for the failed order the amount would be credited within 12 days. When i inquired with the bank they are asking for the proof that the order was a cancelled one. I spoke one of kfc customer care executive yesterday and he provided me with the reference id of the cancelled order as [protected]. He (Rajesh : [protected]) told me to write this email to finance team so that he will followup this matter today with refund.
Two days has passed no reply from your end. Now he is not responding to call.