KFC India — Order delivery complaint

Highly surprised by the customer support given to me for my repeated mails to feedback team.

For your information - I ordered from KFC, Kapil towers, Nanakramguda, Hyderabad on Sunday evening -14th aug, 2022 from KFC app, but I did not receive my order at all, neither anyone informed me, even I tried calling kfc many times on given number, also I raised complaint through mail to [protected]@yum.com, but till now not addressed why my order not delivered, how could I have tracked.

My order number - K332W63876

Not sure this will be answered or not, refund not done yet, which is a separate thing, majorly I am surprised to see the way customer issue is handled here, I would never recommend KFC in such case.