KFC India — The company shamelessly deducts money without placing the order

The company has repeatedly done this where the money will be dedicated via online payments through their apps but the order wont be replaces, their app directs the payment but never confirms the order. the customer service is unresponsive.
-24 august 2025
-transaction id on phonepe:[protected] uti number)
-rs 709.24 of refund is what we request.
the order was placed through phone number [protected]
-the email id associated with the order in the app was [protected]@gmail.com.