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KFC India Complaints & Reviews

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Updated: Feb 21, 2026
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KFC India reviews & complaints page 2

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S
syam3028
from Angamaly, Kerala
Jul 2, 2025
Jul 2, 2025
This thread was updated on Jul 2, 2025
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Cheating with Wednesday offer

Address: Oushadhi Junction, Ayyappa Temple Road, MC Road Perumbavoor Perumbavoor - 683543

I ordered KFC through the app. The application showed a Wednesday offer: buy one, get one free for ₹299. So I placed the order. However, the Perumbavoor kfc restaurant gave me only one burger. They said they received only one item in the order. We argued with them several times, and their response was very rude.
Please advise what I need to do....
+1 videos
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P
Jun 26, 2025
Jun 26, 2025
This thread was updated on Jun 26, 2025
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Food delivery never made for prepaid order, no refund and no apology

Address: Gurgaon, Haryana

I made online prepaid order at around 8PM on 25.06.2025 using KFC app. The order was confirmed and expected delivery time was 8.52PM.
However, the delivery time updated multiple times and last I checked was 12.52AM and then slept. But the items were never delivered.
I called KFC, Store and delivery agent but no response received. Further, no refund and no apologies from KFC.

Order No. K[protected] Date 25.06.2025br...
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sagineshmk
Jun 19, 2025
Aug 12, 2025
This thread was updated on Aug 12, 2025
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Complaint regarding non-delivery and non-refund of order #k224b94660

I am writing to formally raise a complaint regarding an order I placed on May 21, 2025, with Order ID: K224B94660, from your KFC Bengaluru - Electronic City outlet.
Despite the order being marked as "Completed" at 7:55 PM, I did not receive the delivery at my address:
The payment of ₹693.44 was made, and the amount has been successfully debited from my account. However, I have neither received the order nor any refund...
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Address: Sangli Maharashtra

I am writing to raise a serious concern regarding a recent experience at your KFC Sangli outlet in Maharashtra.

On 6th April 2025, I placed an online order and paid ₹638 via Google Pay (UPI). When I reached the outlet to collect my order, I was informed that the payment had not been received and that no bill was generated.

To receive my food, I was compelled to pay the full amount again, which I did. The outlet...
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I am writing to formally raise a complaint regarding a highly disappointing experience with my recent food order placed through your website.

Order Details:

Order Number: [protected]

Order Date & Time: 04/06/2025 at 8:10 PM

Estimated Delivery Time: 8:50 PM

Despite receiving confirmation and waiting well beyond the expected delivery window, my order was not delivered....
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Achu04kichu
from Delhi, Delhi
Jun 4, 2025
Jun 4, 2025
This thread was updated on Jun 4, 2025
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KFC Order Not Delivered Request for Full Refund

I placed an online order from the KFC Tilak Nagar outlet on 4th June 2025 via the KFC App. While I correctly entered my written delivery address as Tagore Garden, the KFC app automatically assigned the map location to Pacific Mall, which is incorrect and not my intended address.

As soon as I noticed this, I contacted the KFC Tilak Nagar outlet. They connected me with the delivery executive, to whom I politely explained the...
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anmoltheraj
May 29, 2025
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Refund not initiated for7th may order

Address: Vaishali, 201010

I placed an order for a bucket meal on 7th May from your outlet at:

KFC RBD Mahagun Mall, Vaishali
Shop No. FC-7, Third Floor, Mahagun Metro Mall,
Plot No. VC3, Sector-3, Vaishali
Phone: [protected]

However, due to an issue with the delivery person, the order was not delivered. I was advised by the restaurant staff to cancel the order, and I was informed that the refund would be processed...
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Sharma Sanjeev
May 28, 2025
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KFC India Payment refund complaint

Address: Koper Khairane, Navi Mumbai

My wife had placed online order via website from her cellphone on Sunday, 18th May 2025 around 8:30 PM IST.
Online UPI payment was done however order was NOT successfully placed. Amount got deducted from my account for amount Rs. 694.25.

When we spoke to centralized customer care executive, complain was registered under my wife name [Renuka Sharma].
We were being told that someone from the concerned team will...
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Address: Door No 3/318/P, Survey No 10/12/115/5, Trichy Bypass Main Road Seelanaickenpatti Salem - 636201

I am filing this complaint regarding a payment issue at your Seelanaickenpatti, Salem branch. On April 4, 2025, I placed a food order using the self-ordering machine at the branch and completed the transaction through UPI. The amount of ₹903.00 was successfully debited, but the order was not fulfilled.

The branch receptionist acknowledged the issue on the same day and assured that a query had been raised regarding the failed...
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mridul42
from delhi, Delhi
May 9, 2025
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Money deducted but order not placed from the kfc app please help immediately

Hi,
we ordered food worth of rs.221.77 on 09.05.2025 and paid it via upi (phone pay) payment, the money was debited from my account, but due to some technical issue the payment was not showing in the application. we check once our order, app is showing us to pay again. we have call to help line number, they are not even responding to our call.
Please check and provide refund immediately.
UTR NO=[protected]
TRANSACTION...
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dwaipayande
May 3, 2025
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Money Debited but order not accepted

Website: online.kfc.co.in

I tried ordering via the KFC website and tried to pay via UPI . The money got debited but the order did not show up in the app nor came up with the restaurant.
So I tried re ordering but the same happened again . So my money got debited 2 times without any order confirmation.

Store : KFC Viluppuram - Kottakuppam
110-A ECR Road, JASPA Complex, Kottakuppam Roundtana, Vanur Taluk, Kottakuppam, viluppuram, Tamil Nadu,...
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Molysheeja
Apr 24, 2025
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Payment done however order not placed

Address: PUNE

Placed an order with KFC on 23rd April 2025 at 09:15 pm and paid Rs.458.01 through transaction number TXN ID : FMPIB[protected].
Payment was done to Yum Restaurant India Private Limited yumresta.[protected]@icici
However order was not placed and no money was returned.

Do not know what happened .

Kindly help us in getting this cleared.

Request a refund....
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Sonali mondal women
Apr 23, 2025
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Money got deducted and order has not been placed

Address: Vijayawada

I have ordered from kfc app and my money got deducted of amount 457.96/- and after contacting a number of times to customer care . None had received my calls and I'm getting worried of not getting my refund.

UTR number[protected]
T2504232040340159239128.
Please refund my money...
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Dear KFC India Customer Service,

I am writing to complain about an issue I encountered while trying to place an order through the KFC India app at approximately 21:06 pm on 16th April 2025.

I completed the payment of ₹838 using Google Pay, but unfortunately, no order was generated or confirmed. I have attached a screenshot as proof of the successful payment.

My transaction details are as follows:br...
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Amit Bhadra
Apr 16, 2025
Apr 16, 2025
This thread was updated on Apr 16, 2025
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Order not delivered, refund not processed

Address: No 115 & 116, Shop G/9, Plot GH/1, Shahdara Sector 143 Noida - 201305

I had ordered from KFC india app on 13th April 2025, 1:13 AM at the location of Noida, Uttar Pradesh.
The order # K699A28117 amounting Rs 619.23.

This order was never delivered to me and the refund is not processed, the customer care is not picking up my call.

I request the authorities to please look into this matter and provide an appropriate resolution....
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Dear KFC India Customer Service,

I am writing to complain about an issue I encountered while trying to place an order through the KFC India app at approximately 08:47 pm on 9th April 2025.

I completed the payment of ₹458.01 using Google Pay, but unfortunately, no order was generated or confirmed. I have attached a screenshot as proof of the successful payment.

My transaction details are as follows:br...
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Sayali330
from Pune, Maharashtra
Apr 9, 2025
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I had placed an order through the KFC online app, and after a successful transaction (details attached below), the payment was deducted from my account. However, no order was placed, and it is not reflecting in my order history either.

Since then, I have been following up with your customer care team repeatedly. Every time I call, I’m given false assurances that I’ll get a callback. It’s been over a week now, and I have not received a single response or update.
KFC India customer support has been notified about the posted complaint.
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    J
    Jahanngir Khan
    Apr 7, 2025
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    Non delivery and scamming

    Address: KFC Saket Road, Dammaiguda Road, Kapra, Hyderabad

    My son Ishaan has placed an order at 8:59pm on 07-Apr-25 with order no. K596A34422 with expected delivery at 9:39pm. Till 11:20 it is not delivered. My son had to drive all the way from home to KFC Outlet Saket Road, Hyderabad only to be informed by the Manager that their delivery partner has picked up the order at 8:30 pm and that he has all the evidence that it is picked up. Can't understand how can he release the order 29 mins before we...
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    DM@23
    from Mumbai, Maharashtra
    Apr 5, 2025
    Apr 12, 2025
    This thread was updated on Apr 12, 2025
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    Required bill

    I had purchase the mill from Kfc from banglore airport. But they didn't provide the bill. But I want that bill

    Date 26/03/2025
    Transaction I'd [protected]
    Amount rs- 1060.50

    Thank you
    Dhanraj Mahadik
    [protected]...
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    rahulnathtiwari007
    Mar 29, 2025
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    Hot Pepsi, Ice-Cold Fries & A Masterclass in Customer Neglect!

    Address: KFC TC Palya Bangalore-560036

    Wow, what an experience! Ordered a Rice Box Meal with Smoky Grilled Chicken from Zomato, and I must say, the culinary innovation left me speechless. My rice and chicken were perfectly chilled, my fries felt like they had been stored in Antarctica, and to top it all off, my Pepsi was served steaming hot—truly, a chef’s special twist on beverages!

    The best part? The restaurant is just 300 meters from my house! So, either...
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