| Address: | Chinsurah West Bengal |
Dear Sir/Madam,
I personally visited your Chinsurah, W.B. showroom and met with your salesman Mr. Achintya Dey for purchasing new AC. During discussion, Mr. Dey offered Rs. 34, 000/- for new AC. Additionally, Mr. Dey confirmed me that I will get Rs. 3, 500/- for returning of my old AC. Both the offers were accepted by us mutually.
Today, I transferred the full amount of Rs.34, 000/- instead of lesser amount by oRs. 3, 500/- (for bye back option). During conversation it was confirmed by Mr. Achintya Dey that now the amount of Rs. 3, 500/- can not be refunded to me. Subsequently, I declined to purchase the AC and asked for the refund and then also he has confirmed that the amount of Rs. 34, 000/- is not refundable.
Being a regular customer, is this the way to deal with the customer or the policy of Khosla Electronics to make unhappy their customer.
Looking for your kind response and necessary solution in this matter.
With regards,
Achintya Mukherjee
[protected] Was this information helpful? | 
Post your Comment