Khosla Eshoppe / Khosla Electronics — damage door of panasonic washing machine.

Address:

G T Road,, Burdwan, West Bengal

Dear sir,
This is to inform you that i have purchased a washing machine vide invoice no. 04524/1920/00981 dated[protected], order no. 04522/1920/00987 dated[protected] from asansol showroom. The door of the washing machine making some sound when it is opened or closed. It is informed to khosla electronic for 3 times and then the serviceman from panasonic inspected the same. Serviceman said door lock is damaged and it require replacement of door after payment. I contacted with the personnel of khosla electronis and he replied it is your physical damage and it is not covered with the warranty or guaranty. Is it really a physical damage? Damage of a internal part can be said physical damage?
It is kindly to be noted that being a regular customer for last 8 years the service of this type not expected from your end.
An early action in this regard is highly expectable.
Kalyan bhandari
Mob [protected]