Khosla Eshoppe / Khosla Electronics — Non-shipping of Samsung smartphone even after 10 days of ordering.

I had ordered a Samsung smartphone priced at ₹13, 999 on 13th August, 2020 at www.khoslaonline.com. The order no. is 30084. Even after 10 days the status of the order is being shown as "Order received". I have tried calling the customer care number provided in the website several times without any result. I can't even cancel the order. Please look into this matter and resolve it as soon as possible. Thanks,
Amal Saha
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