Khosla Eshoppe / Khosla Electronics — wrong selling of product, misguidance and unprincipled behaviour and response, from, khosla electronics indira nagar lucknow showroom.

Address:

631/9, ADARSH NAGAR, KAMTA, CHINHAT,, Lucknow, Uttar Pradesh, 226028

This is to bring into your notice with great deplore that i booked one lg microwave from your indira nagar, lucknow showroom on 21st oct, 19 and requested to deliver the same on 25th oct, 19, on the auspicious day of dhanteras without any fail as we don't celebrate deepawali due to some personal reasons.
They printed the bill by taking the details from bajaj finserv and written my old mobile no.in the bill and taken my new no. As well as my alternate number but didn't deliver the microwave on 25th despite several followups till 11.30 in the night.
They even not bothered to deliver it on next day till the time i reached the showroom in the evening at around 6.30 pm. The delivery staff and the staff in the showroom was clueless with the old mobile no.

The incharge of the showroom only felt regretted but didn't show the professional behaviour and told me to talk to his senior who also fail to provide any solutions. I told them to cancel the deal as i don't want to start the relationship with these kind o[censored]nprofessional people who don't even understand the sanctity of the emotions related to the festivals.

Why i am writing this mail to you is that despite approaching your showroom staff several times and telling them the importance of dhanteras to me they didn't even bother to take the things professionally. I approached till mid night, but didn't get any response.

After meeting with the showroom manager on the very next day and even talking to his senior over the phone, they both told to come to my house to conveyance me, neither they come nor their phone.

I told them to cancel the product immediately after that bad experience, but still waiting for the cancellation to be happen despite several follow ups. I have all the call details and call recordings available for all the conversations done during these time periods.

After severe dissatisfaction from your showroom approach, i went to the another nearby showroom where i got to know that the product which your sales executive sold me stating that this is the newest product was actually the 2016 model and not coming yet.

I sincerely and humbly want to understand the kind of services and products we are offering to the valuable customers who actually creates the value of your
Outlets and products.

To be very honest and humble, i will wait for your satisfactory revert till saturday else will sue in the consumer court for harassing mentally, killing time, selling wrong product and many more. Sorry to say but bound to defame your brand in the print media as well on social media too. I would have no problem to start a campaign against your brand to defame.

Request your intervention, correction and ultimate solution to this problem.

The bill is attached for your kind reference.

Regards,
Devendra singh
Lucknow