| Address: | F-3, 1st Floor, Time Square Mumbai Agra Road Nashik Maharashtra 422011 IN, Mumbai - Agra National Hwy, Nashik, Maharashtra, 422009 | | Website: | www.kktravels.com |
On 6th march 2020, i take a 6 pm shared taxi from international airport with a driver "lala" and it was his 3rd day at the job, he did not know how to use the maps, and he went into wrong by-lanes and took forever to even reach the highway. He kept asking the passengers to tell him the way. Finally when we were outside the city, we smell smoke coming from the engine. We tell the driver and he claims it is just a smell of "old socks" and tries to dismiss it. Horrified, we insist that he stops and checks it out because it smelt like some wires were being burnt in the engine. And sure as hell, after we check, the engine is all smokes. He decides it will be okay, if we don't use the ac. Skeptical, we chug along and realise that no other window but mine (Next to the driver seat) opens, so basically i had to keep my window open and breathe the dirty truck air, when i was already suffering from lung infection. The driver took in total six and a half hours to reach the destination, of the otherwise three and half hour journey. I call their customer care and describe the situation while i am still in the cab, and somebody from the company reassures me that i don't have to pay the amount due because of the inconvenience caused. But out of courtesy, i pay them half the amount, because the driver gets emotional about worrying they might sack him.
The next day (Today) i get abusive calls from their company, some female, who refused to listen to the account, demanding full payment. The driver is with her. I shut them up and ask them to make a senior. I get incessant calls from multiple numbers, they even passed my personal number to the driver, who repeatedly calls me asking me to pay. Fed up, i call their head office in pune and lodge another complaint against the nasik office, explaining that they were mentally harassing me. They tell me i won't receive any calls further, but it is 10 pm in the night and i am getting calls from endless numbers, all different people, asking me to pay. I finally told them i will sue if they called again, and ask them to compensate for my time, my lung infection because of the horrible journey, and for the mental harassment.
If anyone knows how to tackle this, please tell me. Was this information helpful? | 
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