[Resolved]  Kk Travels — Bad Service and mental harassment

Address:

Pune, Maharashtra

My booking was confirmed for Pune to Mumbai Airport dated 29-Apr-14 at 4:00 AM for 1 person.
PNR No:[protected].
I called your company at 3 in morning and I was told that the cab driver “Chetan” is going to come and pick up between 3-4 AM. At 3:45 I again called up and I asked the number for the driver. On calling the driver he told me it’s going to take another 20 mins (4:15) to arrive to my destination and that he is picking other passenger’s.
On calling him again at 4:20 AM the cab driver “Chetan” told me that he is going to take another 20 mins to arrive and it’s because he wasn’t assigned to do his duty at this hour and was told in last moment . He also mentioned that all other passenger’s has cancelled and that he is arranging for a small cab and then going to pick me up.
On hearing this, I had to rush to the railway station at 4:30 in the morning to arrange for another cab because it was too late and I wasn’t sure that the cab is actually going to arrive on time.
I have been using KK Travels quite frequently and I must tell that the service has been degrading day by day. This has been the third instance where something like this has happened with me.
1st instance, when the cab was supposed to pick me up between 3-4 but shifted my pick up timings between 5-6 wihtout imforming me simply because I stay in Kalyani Nagar and they had to pick some other passenger’s from Kalyani Nagar.
My flight was at 10:00 AM and I reached at 9:15 AM to catch my flight by luck.
Second instance happened when the cab dint turn up at all and then when KK Travels call center stopped picking up my calls.
My mother was supposed to be travelling alone and because of their unprofessional service she was totally harassed and had to take so much of trouble.
This kind of service should be escalated and some stict action should be taken. Every year thier rates keep on increasing but their services keep degrading.
In case any passanger misses thier flight, the company should be asked to reimburse the full amount.