[Resolved]  Klotheskafe — Product never received though paid already

I had placed an order with klotheskafe on april 12th and got an update with them that the product has been dispatched on 13th with aramax, they even provided me the awb number, after 8 days when i still dint receive the parcel, i contacted aramax. They said, a record has been created but aramax had never received the parcel. Here is the link http://www.aramex.com/express/track-results.Aspx?Q=awq9ndaymjgznjc1jg%3d%3d-duvzqgo%2bfvc%3d


And this what klotheskafe's site says http://track.Aftership.com/aramex/[protected]

They don't answer the phone number that is provided in the website nor do they reply to the mails. Please help me get a refund! I don't want any product from the cheaters.
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Aug 6, 2021
Complaint marked as Resolved 
Klothes Kafe customer support has been notified about the posted complaint.
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Hello,

Sorry for the inconvenience caused,
We keep 6-12 working days in hand to deliver the product.
Some how we are facing issues with Aramex courier services and they are discontinued now.

Please share you order details and you will get you product within a week.
We are growing with our customers love and we are here to help you.

Thanks for your patience,
KK Team.
Hello,

We are please to inform you that your order is delivered in promised time.

here is the proof-http://www.aramex.com/express/track-results.aspx?q=aWQ9NDAyMjgzNjc1Jg%3d%3d-DUvzQGo%2bfVc%3d

Thanks for your patience,
KK Team.

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