Kohinoor Televideo — damaged refrigerator, tremendous mental harrassment by Bosch team and Kohinoor team

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400067

Siemens home engineers have join hands with kohinoor from back door. And deny us any service. The person came for initial investigation mr. Sachin (Regional engineer - area - from andheri to palghar) came to our house to see the fridge and he damaged the console which holds the plastic net from the back of the fridge. Also he didnot mention this in his report to his office i. E. To bosch.
All such manipulation is allowed by seniors in bosch office.
As per them they say that fiting new console is not going to solve your overall problem. So let it remain as it is.
One should never buy bosch brand and one should never buy anything from kohinoor.
My family is going through tremendous mental harrassment by bosch team and kohinoor team.
They celebrate but customer cry.
We purchased bosch fridge from kohinoor vasai, and made payment at kandivali on dt.16.10.2019. The seal pack bosch fridge model. No. Kgn56lb411 was later found with many issues and is lying with us without use till today but no one from kohinoor or bosch is giving replacement of the same. It is now 5months but there is no response and they are not ready to answer emails and complaints written to them (Kohinoor).
This treatement by kohinoor and bosch is well noted by our relatives and friends who visit our house and they also suggest others not to buy anything from kohinoor. I was regular customer of vijay sales but made big mistake to purchase electronic items from kohinoor.
Bosch fridge never buy their product as donot support indian customer as above case was discussed with bosch team but they told that the product is imported and cannot say anything as they have to take several permissions and they afraid that if they put our case in front of their management they will loose their job. Further bosch and siemens technical team for india is the same people. They donot take interest in your complaints seriously as said above. They donot have good technical team to serve india and in fact their products are not good for indian use.
There technicians are poor and they may damage your products during installations and they declare customer responsible for any such issues.
We purchase above fridge under sbi bank credit card scheme valid for 30days. We requested verbally kohinoor to deliver us fridge and washing machine after our repair work gets completed. However they said that warranty will start after installation valid till one year. So fridge was kept in seal condition during repair work and after repair work completed we requested for installation. But during installation their engineer declared that internal wires are damaged and it is that bitten. We requested them to replace it with new fridge as it happened either in kohinoor godown or bosch godown but they took photographs and declared that they will not provide any service and they will not replace.
We are suffering till today no one to help us. Since both kohinoor and bosch engineers have joined hands to dump us.