Konduskar Travels — refund for my cancelled ticket

Address:

Pune, Maharashtra, 411038

I had booked bus ticket from miraj to Ahmednagar.
But due to cancellation of bus I had to cancel my bus ticket.
I had initiated for the refund but did not recieve inspite of calling konduskar office, kolhapur 3 times.
Seat number L4.
PNR number - 84238.
Seat was booked through paytm app.
Customer care executive says that refund was intiated.
But i did not receive it.(I have uploaded my paytm transaction statement)
Thank you