Kotak Mahindra Bank — about neft transfer

I transferred the money from Kotak bank to SBI bank on Sept6 11 pm via NEFT, but today it is Sept15, but still, the amount has not been credited in the receiving end. I wish to be credited in receiving end as soon as possible. I have contacted the customer care in Kotak bank. They told me it will be resolved in 2-3 days about a week ago. But still, they have not resolved the issue. I don't know where the money has gone, it is neither in Kotak bank account nor in SBI bank account. Plz, fix this issue... I want the money in SBI bank, not Kotak.