Kotak Mahindra Bank — Amazon Refund in different account

My name is Manoj Pandey and I had ordered PS2 controller converter to usb of RS.551 in Amazon I returned this order due to personal reason. And on 2/nov/2020
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but Kotak Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent and i want money in my differnt account because previous one is not working. My card number is ([protected]) Account Number ([protected]) and UPI id [protected]@kotak
Thanks you sir
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