Kotak Mahindra Bank — Amount deducted for fastag but not credited to fastag wallet

Address:

1) KOTAK MAHINDRA BANK, 22 Ground Floor Ing Vysya House M G Road Bangalore 560001 2) Kotak Mahindra Bank Ltd. P.O. Box:16344, Mumbai-400013

An amount of total 1000 rupees was deducted from my kotak bank account on[protected] towards Kotak Bank Fastag auto topup for my vehicle (KA-04 MN 4072 )for which I gave complaint to KOTAK FASTAG (Complaint No: KMBL:[protected] and continuously following it up with the kotak Bank FASTAG support team. I have visited my bank branch MG ROAD Bangalore with the complaint regarding deduction of my amount. They told me they cannot help me to get my refund and told to contact Kotak bank fastag support customer service. I had called FASTAG support service center more than 50 times and continiously following it up with them and every time The supervisor at Mumbai office Mr. BHARATH assure me that i will get my refund but till date i have not received my refund. I called so many times to fast tag support team and requested them to escalate my complaint but every time they say they cannot do that as its beyond their capacity. I have lost the faith in the kotak bank and the kotak bank FASTAG support services... Hoping for earlier resolution of my complaint from your end.
Below is the table with complete deduction details

1) Date[protected] Description/Transaction ID (FASTAG AUTOTOPUP- 105692-000080676269115002720201) Chq / Ref No-(MWFA-[protected]) Amount debited-500 Complain Number on Kotak bank FASTAG portal -12413
2) Date[protected] Description/Transaction ID (FASTAG AUTOTOPUP- 105692-00008067124311500172020) Chq / Ref No-(MWFA-[protected]) Amount debited-500 Complain Number on Kotak bank FASTAG portal -12414