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Kotak Mahindra Bank Complaints & Reviews

1.5
Updated: Nov 7, 2025
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Kotak Mahindra Bank reviews & complaints page 49

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S
selvaraj1211
Jan 5, 2021
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Address: Coimbatore

All EMI has paid, but still not given NOC

Supporting documents attached
+3 photos
Aug 6, 2021
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Hi Mukesh! We're so sorry that you were inconvenienced. We request you to share your concerns and registered contact number at Social.[protected]@kotak.com and we will be happy to look into this for you. ^Team Kotak
Hi! We're so sorry that you were inconvenienced. We request you to share your concerns and registered contact number at Social.[protected]@kotak.com and we will be happy to look into this for you. ^Team Kotak
Hi! We're so sorry that you were inconvenienced. We request you to share your concerns and registered contact number at Social.[protected]@kotak.com and we will be happy to look into this for you. ^Team Kotak
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    Imran 1984
    from Delhi, Delhi
    Jan 5, 2021
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    Harassment by employees

    Address: Mg road branch bangalore

    I have been a customer of kotak bank from 2 years but the recent behaviour from bank employees is very unproffessional, due to lockdown i was not able pay the dues on time but from 3 months i have regularly paying it and 2 employees named sunil and imdad harrased me, Mr imdad came to my residance took pictures of my house and insulted me in front of my neighbours and after clearing my dues when i called to Mr.sunil a lady picked up scolded...
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    Nitheesh_C
    from Bengaluru, Karnataka
    Jan 5, 2021
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    Address: Bangalore

    Pathetic Bank and pathetic customer service experience. The credit card customer support executive is so rude that he makes us feel that we are doing a big mistake by availing their service.

    After clearing all my credit card dues few months back, they still kept charging me for no reason. Upon questioning the same, according to the customer care executive, it was my mistake to clear the dues. They will keep LOOTING you as long as you stay as their customer.

    When I requested for cancellation of my card, they wants me to pay whatever they charged without even an explanation! PATHETIC SERVICE BY KOTAK. NEVER EVER FALL IN THEIR TRAP. THEY KEEP LOOTING YOU AS LONG AS YOU STAY AS THEIR CUSTOMER . PLEASE HAVE SOME COURTESY ON YOUR CUSTOMERS AND STOP LOOTING PEOPLES HARD EARNED MONEY PLEASE .
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 06, 2021
    Kotak Mahindra Bank Customer Care's response
    Hi! We request you to kindly share your concerns along with your credit card details & contact number at Social.[protected]@kotak.com. Also, for immediate assistance you may write us through the secure channel post logging to your Net banking & clicking on Get Support > Inbox > Compose mail. ^Team Kotak
    Jan 06, 2021
    Updated by Nitheesh_C
    I have done the same multiple times with no update support!!
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      Nitheesh_C
      from Bengaluru, Karnataka
      Jan 5, 2021
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      Address: Bangalore
      Website: www.kotak.com

      I have cleared all my credit card dues couple of months back and all of a sudden after two months Im seeing due amount of 2500 rupees.
      Customer care person is very rude and have zero courtesy towards customer. Ultimately according to him its my fault that I cleared all my dues and they can charge any amount they feel.

      Its better to beg rather than looting customers hard earned money.Absolutely pathetic service and zero courtesy. I have been using their card for more than 5 years and making all payments on time. Never recommend anyone to use kotak credit card. BEWARE THEY LOOT PEOPLE ! NEVER USE THEIR CARDS
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        R
        Rahul adak
        from Powai, Maharashtra
        Jan 3, 2021
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        Kotak bank charged me on dec 2020 for 13 times rs 23.60 rs
        Not jan 2021 kotak bank charged me for 11 times 23.60 rs please explain i have not done that much time txn using debit card

        Revert ASAP
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          J
          JP Rai
          from Delhi, Delhi
          Jan 2, 2021
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          Resolved

          Dear Sir/Madam

          My name is Shalinee Rai I am writing this with regards to my credit card bill payment. My Credit card number [protected]. I recently received a bill of Rs.48, 000. This is to inform you that I cannot pay this amount as my family has fallen under hard time in recent months, but we do want to settle this in a fair and just manner so that you can have the money you deserve and we can be relieved of the burden of owing you this debt.If you can please send me a confirmation regarding this I would be really grateful. I am ready to settle this as soon as I get the confirmation from your side.

          Please know that I have appreciated the patience and professionalism that your staff has given in this process, and that this correspondence has been sent. I am sincerely obliged to you for your help and corporation. Thank you.
          Aug 7, 2021
          Complaint marked as Resolved 
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Hi! We request you to kindly share your concerns along with your credit card details & contact number at Social.[protected]@kotak.com. Also, for immediate assistance you may write us through the secure channel post logging to your Net banking & clicking on Get Support > Inbox > Compose mail. ^Team Kotak
          JP Rai's [Complaint's author] reply, Jan 5, 2021
          Sir I am suffering from financial crisis and I just want settlement with minimum amount and my credit card number is 4166441506187911
          Hi! We request you to kindly share your concerns along with your credit card details & contact number at Social.[protected]@kotak.com. Also, for immediate assistance you may write us through the secure channel post logging to your Net banking & clicking on Get Support > Inbox > Compose mail. ^Team Kotak
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            Vibha Dabhade
            from Mumbai, Maharashtra
            Dec 31, 2020
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            Address: Dombvali Mumbai

            This is Vibhavari Dabhade exactly 1 year back I had submitted complaint regarding unappropriate treatment as well torcher by kotak Mahindra credit card department still facing same even after full payment for my CC in one shot for settlement and cancelation of card as guided by Kotak collection department Manager Asmit Sawant .I paid 27000/- settlement amount online in one shot after their approval by mail in Dec 2019 but still getting messages about outstanding amount and even after repeated follow-up they didn't give me NOC and cancelation details of card by mail after payment as promised by them in approval mail which is complete breach of trust of customers. Above all today I got call from person named Aashish Choudhary that advocate Sunil Gautam filed case against me on behalf of kotak Mahindra bank regarding some 13000/- outstanding of payment by me even they sent the details by mail and said if I will not pay immediately then they will send lady constable within an hour to arrest me which was really very annoying and hard to tolerate as well very disturbing it seems complete chain of fraud.
            I expect immediate action against kotak Mahindra bank as well expecting my NOC and card cancelation details by mail on [protected]@rediffmail.com .
            Jan 3, 2021
            Complaint marked as Resolved 
            No I didn't get any solution from kotak Mahindra bank. Don't know how it can be marked as resolved?No one approached me by phone or neither I received NOC/NDC mail and cancelation details of my card!! Kindly notice it's still not resolved even I sent mail to Asmit Sawant (Manager kotak as he said Don't really know)but no reply...
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            can you call me [protected] you call on kotak credits and loan complain no and and you will check your cibil score and here you will get all loan detail and credit card pendinp amount and history and more info to contact my name sachin from rajasthan
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              S
              shjhjj
              Dec 24, 2020
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              credit card harassment

              Address: Kotak mahindra bangalore

              I am totally harassed by CC Collection department of Kotak Mahindra Bank bangalore .Though I'm in proper touch with them by phone as well as by WhatsApp chat and showed my positive intention towards settlement only after clarification to my queries by bank which is my right to know. I have received cc settlement letter for 4 installments and they are forcing to pay in one shot.
              After getting frustrated with this mental torchering of...
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              Abhi bhat
              Dec 24, 2020
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              Fraud transaction done by Ramesh Verma on 24th September 2020 and Rs.5000 debited from my account
              Reference no- 1-[protected]

              Till now, I have not received back my account.
              Please make sure that the amount gets credited and issue gets resolved soon..
              Waiting for your immediate action..
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                R
                Rkyogeshwar
                Dec 24, 2020
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                Address: plot No. 4, Sector 3A ,BHIWADI Near IOB Bank

                Dated : 24.12.2020

                Dear Team

                I am Rajesh kumar having a saving Account Number -[protected] in Kotak Mahindra Bank in Bhiwadi(Rajasthan}

                On dated 11.11.2020, i made a IMPS of Rs 25000 which bymistake
                transfered in wrong account Number [protected] in Bank of Baroda, Sultana, Distt-Jhunjhunu (Rajasthan) Branch.

                I have registered 3 complaints in KMBL online and visited in my home branch also.

                Besides this i visited in BOB branch where funds transfered to hold the payment. Branch manager said that he is waiting any E-mail to refund amount.

                today 42 days has passed and its subject of worry for me.

                Yet waiting of refund of Rs 25000 in my account.

                Kindly instruct to resolve this matter soon.

                Thanks

                Rajesh kumar
                a KMBL Customer
                Account No. [protected]
                Aug 13, 2021
                Complaint marked as Resolved 
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 26, 2020
                Kotak Mahindra Bank Customer Care's response
                Hi! We're really sorry about the trouble! We would like to inform you that, we have forwarded your concern to our specialized department and you will be updated by them at the earliest. Further to get more details please drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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                  S
                  samirgogoi
                  Dec 24, 2020
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                  Address: Road no 13, MIDC, Andheri East

                  The employees of Kotak Mahindra Bank (Loan Dept), MIDC Branch, Andheri East are the worst in terms of professionalism. I have taken a personal loan and from the very first day of this initiation, I am facing issues. The latest : I get a call from the bank and find out that I have 9 EMI bounces (That too they are confused whether its 9 or 12!) and a heavy charge which, as per my statements are wrong. Now that to clarify my issue, I call the loan dept staff of the bank but they do not respond or even give out a solution. I have been continuously calling out for my statements but no progress. Yesterday, I gave a call to the Kotak customer care to find out whats going on and I get to know that besides this loan issue, they have even updated my phone no. and email id wrongly (another great example of their irresponsibility!). I would strongly request the headquarters to take serious action to this problem. And here's a quick advice - There's no point of appointing employees when they are not beneficial to their clients. Your bank is just losing trust.
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    Kartik Raviraj
                    from Delhi, Delhi
                    Dec 24, 2020
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                    Shadow reversal needed on Unauthorized electronic banking transactions

                    Address: AnnaNagar

                    My name is Kartik Raviraj. Bank is Kotak Mahindra, Annanagar.

                    On 20 December 2020 within 6hrs about Rs 13235 has been debited from my account in every 10-20 mins on 10 different transactions, ie Rs 2100, Rs1785, Rs1000, Rs 1050, Rs 2100, Rs 2100, Rs 1050, Rs 1050, Rs 1000 and Rs 1000

                    Actually I did made a Rs 39 to watch a cricket match pak vs NZ around 11:30am - I just watched for 10 mins and slept off. When...
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                    sunilg56
                    from Bengaluru, Karnataka
                    Dec 23, 2020
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                    Resolved

                    Keep getting every day nuisance calls regarding credit card sales.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Hi1 We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
                    sunilg56's [Complaint's author] reply, Jan 15, 2021
                    Trying to send email, Let me know what to fill in [protected] in Social.[protected]@kotak.com
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                      Pradeep Ravindran
                      Dec 22, 2020
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                      Collection Agent Behaviour

                      Hi All

                      Am Pradeep from Chennai, am addressing this to all not sure which of you is holding responsible for credit card .

                      I have a credit with a value of 80k and yes I hold fully responsible to repay my debits to the bank as am doing so for so many years. Now as all you know the situation is not normal and there is a big impact on every one financially, starting from a street vendor to a multimillionaire.
                      br...
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                      Ansh Snehant
                      Dec 21, 2020
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                      Address: Durgapur Mohalla Dr Nilima Roy Gali Katihar 854105

                      I've buy a product by Amazon on 2nd December that have to received in 12th December after that I've returned this item on 13th December after that amazon has been refund for this item as rupees amount 109.00
                      This is a Reference No.[protected]
                      But bank denied for the payment as per the request check this concern take action on it as soon as possible.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        SubratBhoi
                        Dec 19, 2020
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                        Resolved

                        Address: Cuttack

                        From my savings account inr 10100 has been deducted towards ksec without any intimation.
                        +1 photos
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Hi! We are sorry to hear about your problems. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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                          Ayub9739
                          Dec 19, 2020
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                          Hi,

                          As I am writing this details with pain which I am suffering with the service to me as a customer . I have done 2 times bookings with same buses unfortunately for my round trip to goa through my kotak app from goibibo. I want to cancel my 1st booking. Tried reaching goibibo no response . Email sent on [protected]@goibibo.com mails not delivering to this email and tried reaching with different emails and contact fortunately did not connect with any of those . It is almost 3 days till date I did get anyresponse from contacted mail ID's.photos are attached of my tickets which I need to cancel and get my refund back. I hope you can take this as my request for resolving the issue on priority.
                          +2 photos
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Dec 23, 2020
                          Updated by Ayub9739
                          Still my complaint is not resolved.
                          Dec 27, 2020
                          Updated by Ayub9739
                          Still my complaint is not resolved. My money is not yet refunded
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                            KamalKumar01
                            from Powai, Maharashtra
                            Dec 18, 2020
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                            Address: Mohali

                            Please check my account there are showing any lein charges without my intimation

                            I have no loan received from Kotak Mahindra Bank then why this charges showing in my account please check and clear lein charges I am not able to pay this amount and charges without means
                            A/c No. [protected]
                            IFSC Code KKBK0000257
                            Branch Zirakpur

                            Contact No. [protected]
                            +1 photos
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Dec 21, 2020
                            Updated by KamalKumar01
                            ??
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                              Moin Shaikh69
                              Dec 17, 2020
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                              Address: Sion

                              Error code 954 please solve
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                SouravBiswas1234
                                from Delhi, Delhi
                                Dec 17, 2020
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                                I have been issued a settlement letter from Kotak Mahindra and has been given time till January 2021 to pay off the due.
                                Still some goons from Kotak Mahindra Noida 125 branch are calling my ex colleagues and using slangs and discussing about my credit information. Also telling them that I have given their number as a reference. Which I never ever done.
                                Now my queries are
                                1. Is this RBI's act which has been followed by Kotak Bank's recovery team?
                                2. Is this the way a reputed bank will behave with their customers
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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