Kotak Mahindra Bank — amount not credited back after failed transaction

On 28/10/2018 i had remitted an amount of rs1, 50, 000 from my kotak savings a/c#[protected] to another account of bajaj finserv account which belongs yo myself only.

The amount was debited from my account however the destination account was not credited with the amount.

I had been shown a transaction reference number zp57942e3d8a6cd and the status was shown as failure.

After contacting the kotak customer care i was informed that the amount shall be credited back to my kotak savings account within 72hours by the merchant. (Refer the trail mail)
Service request number

: sr#1-[protected]

However i would like to inform you that i am yet to receive the amount in my account and it has already been 96 hours of the transaction and 4 working days have passed.

Requesting you to please arrange for urgent reversal of the amount.
This is my registered email id as well.

Regards
Ankush gandhi
[protected]