[Resolved]  Kotak Mahindra Bank — Annual Fee for credit card which is not used for last 2 calender years

Address:

Bangalore, Karnataka

Dear Sir / Madam, I am having a credit card from Kotak Mahindra bank which i was not using last 2 years. not even a single transaction is done in calender year 2013-14. last year when i requested to cancel this card, they informed me they are waiving the annul fee and send a mail as confirmation. When i bough this card this credit card has offers from PVR cinema for free tickets which is not in force since 2013. This year again bank send me annual fee, i request with a formal mail & complaint at customer care, for cancellation of this card as there is no point i keep on requesting for fee reversal year after year. whereas i am not at all using Kotak credit card. But this time bank is forcing me to pay annual fee as well late payment fee where i am not convinced to pay 1000/- change without using their services. kindly guide how to file a complaint and get a settlement letter from kotak Mahindra bank. Your Faithfully Sunil Nair [protected] Kotak Card No. 43xx XX13 1000 XX 25 CRN No. 40621863