Kotak Mahindra Bank — big complaint

Address:

Mumbai City, Maharashtra, 400052

Dear team,

This is with reference to my loan application process. My crn number is[protected].

I have been coordinating with an executive whose contact number is [protected]. (I asked him my application approval status, he switched his number off)
I had submitted all my documents (To bikesh) on 14th nov'2017 and have coordinated for all my verification as well throughout.

I have been receiving calls from [protected] where i was assured that my loan has been approved and the amount will be reflected on 23rd nov 2017.

I had applied for loan as there was some personal emergency and i was assured by the executive that my loan will be cleared within 7 working days.
It's been two over 9 working days now and the process is yet not done. All i have been hearing for the past two days is the loan amount will reflect in an hour but nothing happened.
Also, they respond back rudely that the other department will call back which also never happened.

I am really helpless in the situation and all i can make out of the situation is a lethargic process and rude attitude from the staff.