Kotak Mahindra Bank — Charged wrongly by bank

Address:

110074

COMPLAINT LETTER
To whom so ever it may concern
I ordered a phone from www.amazon.in on date 31st March 2017. Order was confirmed immediately.
The payment was done through Kotak Mahindra Credit Card for Rs. 31998.
Few hours later I received a message from Amazon that the order is declined as payment has not been received.
I made a query with Kotak Mahindra Bank and as per them the payment was done.
I again enquired with Amazon regarding the same, as per them they did not receive any payment from the Kotak Mahindra bank.
From 31st march till 5th of April I am continuously in touch with Customer care of both Amazon and Kotak Mahindra. Order is still on the stage of Declination. No proper assistance received from any side neither Amazon nor Kotak Mahindra, despite of calling them for hours and hours.
On 6th of April I received one more text message from Kotak Mahindra Bank which read as “ We are pleased to inform you that your request of conversion from transaction of Rs 31998 to EMI has been successful.’’ ?
What am I paying EMI for when I have nothing in hand? What is Kotak Mahindra pleased for ? For charging EMIs for free ? Insane.
This Kind of service is Unbelievable from Kotak Mahindra Bank. I am wasting my time on this
small matter since 31st March. This should have been sorted by now being called the most prestigious bank of the nation. Instead of looking into the matter properly you guys have now started my EMIs over this.
I am not going to pay a single penny against interest and basic amount 31998/- until I get this matter sorted.
It has been 7 days I have no time to invest in this matter when I am not at fault. I am a full time working employee I expect your serious concern regarding this. You have whole teams running for these matters; I don’t get what they do in real. I may have to take this matter to the Consumer forum If I see this matter being dragged more. I have been fooled by both Amazon and Kotak Mahindra. I wont entertain this anymore as a responsible customer.
Do take required Action ASAP!!!
Abhishek Rawat [protected]