Kotak Mahindra Bank — Credit card issued without my knowledge

Address:	Mumbai City, Maharashtra, 400042
Website:	www.kotak.com

This is in reference to a credit card, which has been issued to in my name and blue dart is trying to dispatch it to me.
Not sure, why a credit card was issued without my knowledge. The blue dart no. Is awb# [protected].
I have instructed blue dart to return it to the shipper, however, i have received the pin envelop at office address, which was received by my friend.

I tried to convey this over the call to kotak and spoke to jitesh mishara (05-aug-16 at 11:40pm), who was not ready to share the grievance e-mail address.
I want you to take it very seriously and dig into it. It seems your employees are issuing credit cards without acknowledgment just for the shake of earning more money.

If you are not the correct individual to receive this e-mail, please direct me to someone who could assist.

Please reply asap. Thanks,