Kotak Mahindra Bank — Credit card status

Address:	New Delhi, Delhi, 110080
Website:	www.kotak.com

Hi my name is hansraj from new delhi. I have applied for kotak mahindra bank card and its not getting approved it's stuck on not approved.i have applied for the on 17th Oct 2016 on today's date is 10th November it has been almost a month I, ve told by one of your employer you are going to get your cc in 10 or 12 days and I have applied for cc from one of your employer her name is ravina I know the name only after applying I have received the reference/form no[protected] on 09th November 2016 before getting that reference/form no I have received call from I don't know who she was but she was saying that this is call regarding kotak credit card verification after the call it has been almost 9 or 10 days I don't know what's the process I called customer care they said my address and office verification is pending please send someone verify the home and office address please and tell me exact date when I am going to get the credit card I know you guys can do better then this I know you guyz believe in customer satisfaction
so pls take this complaint and rewert to me
My email id - [protected]@gmail.com
Registered mobile number-[protected]
My crm number[protected]